Support Medical Secretary

Train Work Live; Bodelwyddan; Remote; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Family-friendly benefits

Work-life balance policies

Job summary

Betsi Cadwaladr University Health Board’s Renal Department seeks a friendly and motivated Support Medical Secretary. The role provides administrative typing support to the medical secretarial team, helping ensure smooth patient care journeys and efficient records management at Glan Clwyd Hospital.

Working Thursday and Friday, 9:00–17:00, you will handle calls, documentations and confidential information with professionalism, contributing to a supportive NHS environment and excellent patient

Qualifications

• GCSE Maths and English C or above, or equivalent.
• RSA / OCR Level 2 or equivalent experience.
• L2 Medical terminology (or relevant experience).

Responsibilities

• Provide high-quality administrative typing support to the Renal department.
• Assist with management of medical records and filing systems.
• Support patients along their defined pathway of care and coordinate with staff.
• Maintain professionalism and confidentiality in all communications.

Skills

Communication skills

Organisational skills

Telephone handling

Professional writing

Education

GCSE Maths and English C or above

RSA/OCR Level 2

L2 Medical terminology

Tools

Microsoft Office

Job description

Main area Renal Department Grade Band 2 Contract Permanent Hours Part time - 15 hours per week (Thursday & Friday (9am - 5pm)) Job ref 050-AC299-1126

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Glan Clwyd Hospital Town Bodelwyddan/ Denbighshire Salary £26,300 per annum Salary period Yearly Closing 11/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

We are seeking a friendly, enthusiastic and highly motivated individual to join our dedicated Renal Department team.

In this rewarding role, you will provide a high quality administrative typing service, supporting the medical secretarial team and helping to ensure patients receive a smooth and positive experience throughout their care journey. You will also assist with the management of medical records, maintain effective filing systems, and play an important role in supporting patients along their defined pathway of care.

The post is based at the Renal Unit, Glan Clwyd Hospital, and working hours are Thursday and Friday, 9.00am to 5.00pm.

We are looking for someone who has a good standard of education, possesses excellent communication and interpersonal skills, is well organised, efficient and able to prioritise workload effectively. You will be able to work independently, using initiative and a proactive approach and have a professional and compassionate manner when dealing with patients, relatives and colleagues. You will demonstrate discretion and maintain confidentiality at all times as well as have a confident and courteous telephone manner.

This is an excellent opportunity to join a supportive team and make a meaningful contribution to patient care within a busy and rewarding healthcare environment. If you are organised, adaptable and enjoy working as part of a team, we would love to hear from you.

Main duties of the job

Applications are invited for a Support Medical Secretary. You will need to be highly motivated, flexible in approach and use your initiative to provide an excellent administration support to the Renal department. You will be expected to contribute to the delivery of an effective and efficient service in a professional, sensitive and helpful manner. You will work as part of a team and will need to work closely with a range of staff.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly.Successful applicants will receive all recruitment related correspondence via the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person specification

Qualifications

• G.C.S.E Maths and English C and above or equivalent
• RSA / OCR level 2 or equivalent experience
• L2 Medical terminology (or relevant experience)

Experience

• Knowledge of a range of administrative processes (examples provided)
• Experience of working within the NHS
• Experience of working in office environment

Skills

• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
• Good organisational skills
• Experience of handling telephone calls in previous roles
• Proficient in use of Microsoft office applications (examples provided)

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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