Booking Clerk

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare provider in the UK is looking for a Booking Clerk to join their outpatient appointments team. This role involves managing patient bookings, handling inbound and outbound calls, and maintaining high customer service standards. Applicants should have GCSE qualifications, administrative experience, and ideally some background in the NHS. The position is fixed-term for 12 months, offering a structured work environment and team support.

Qualifications

• Minimum of 4 x GCSE Grade A-C qualifications, including English.
• NVQ Administration Level 2 or equivalent qualification.
• Experience in administrative or clerical roles.

Responsibilities

• Handle inbound calls and manage appointment bookings.
• Ensure high customer service standards are maintained.
• Utilize hospital systems to facilitate patient management.
• Collaborate with colleagues to enhance patient journey.

Skills

Experience working with emails

Spreadsheets knowledge

Organisational skills

Customer service

Time management skills

Clerical experience

Public sector experience

NHS experience

Education

Minimum of 4 x GCSE Grade A-C or equivalent

NVQ Administration Level 2 or equivalent

Job description

Go back Torbay and South Devon NHS Foundation Trust

Booking Clerk

The closing date is 01 January 2026

Booking Clerk - 30 hours per week 08:30 - 17:00 tues-fri

An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 30 hours per week.

Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

This is a fixed term role for 12 months

Main duties of the job

• Handling inbound calls
• Booking, cancelling and rearranging Outpatient appointments
• Making outbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing clinic capacity
• Managing pending lists and wait times
• Processing new from external and internal sources
• Managing theatre and secretary request spreadsheets
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To work in accordance with the Trust policies at all times

About us

The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust.

The department handles approximately 500,000 calls a year and books approximately 500,000 appointments a year.

The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.

Why work with us

Job responsibilities

For the full details of the job description and person specification please read the attached documents.

Person Specification

Qualifications and Training

• Minimum of 4 x GCSE Grade A-C (including English) or equivalent
• NVQ Administration Level 2 or equivalent

Knowledge and Skills

• Experience working with emails, spreadsheets and Microsoft packages
• Administrative or clerical experience
• Experience of working with the public sector or in a call centre environment
• Organisational and time management skills
• Previous NHS experience
• Knowledge of PAS, E-Referral service, or Patient Target List (PTL)
• Knowledge of Referral to Treatment Targets (RTT)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust