Bodyshop Advisor

Drive Motor Retail Limited; Bury St Edmunds; Remote; GBP 29,000 - 35,000; Full time

Benefits offered by this job

24 days holiday + Bank holidays

Employee and family discounts on deal­

Discount app for savings on shopping, 

Medicare cash plan – same-day access

Career progression opportunities – we

Job summary

Drive Motor Retail Limited in the UK is seeking a Bodyshop Advisor in Bury St Edmunds. You will help customers navigate the repair journey, keep lines of communication clear and ensure jobs move smoothly through the Bodyshop process.

The role rewards organised, proactive teamwork and excellent customer service skills, with opportunities to develop within a growing automotive group and to contribute to delivering a great customer experience.

Qualifications

• Communicate clearly with customers throughout the repair journey.
• Maintain composure and organisation while managing competing priorities in a busy bodyshop environment.
• Experience in a Bodyshop, accident repair centre or automotive customer service is beneficial.

Responsibilities

• Keep customers informed throughout the vehicle repair journey.
• Coordinate repairs and progress with bodyshop teams to maintain workflow.
• Ensure repairs move smoothly and on track, delivering a great customer experience.

Skills

Communication

Organisation

Proactive

Customer service

Job description

Location: Bury St Edmunds

Salary: £31,868.20 per year

Hours: 42.5 hours per week

We're looking for a Bodyshop Advisor to join our team in Bury St Edmunds.

You'll play an important role in keeping customers informed, coordinating repairs and ensuring vehicles move smoothly through the Bodyshop process.

It's all about communication, organisation and delivering a great customer experience.

What we’re offering

• 24 days' holiday + Bank holidays
• Employee and family discounts on dealership services
• Discount app for savings on shopping, dining, and fitness
• Medicare cash plan – same-day access to online GP, dental and wellbeing support
• Career progression opportunities – we promote from within

What we’re looking for

You'll be responsible for supporting customers throughout the vehicle repair journey, keeping communication clear and making sure jobs progress efficiently through the bodyshop.

We're looking for someone who is organised, approachable and proactive, with strong communication skills and the ability to manage competing priorities in a busy environment.

Previous experience in a Bodyshop, accident repair centre or automotive customer service role would be beneficial. You'll need to be comfortable dealing with customers, coordinating with different teams and keeping things on track.

Why Drive?

We're a growing, privately owned automotive group and we're investing in our people, our dealerships and our future.

You'll be joining a team where your role genuinely matters. Clear communication and well-coordinated repairs help deliver a better experience for customers and keep the Bodyshop running efficiently.