Bodyshop Advisor

Lookers Motor Group Limited; Blackburn; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Enhanced family leave

Eyecare vouchers

Discounted gym memberships

Job summary

A leading automotive retailer is seeking a Bodyshop Advisor to provide exceptional customer service by handling inquiries and scheduling appointments. You will be responsible for communicating with customers about repair progress and upselling services. Previous experience is preferred, along with a customer-focused attitude. The role offers competitive compensation, career progression, and a comprehensive benefits package, including generous annual leave and health and wellness support.

Qualifications

• Previous experience in a customer-facing role is required.
• Experience in the motors trade or bodyshop is desirable.
• Full driving licence with a good driving record.

Responsibilities

• Provide regular communication to customers regarding repairs.
• Keep the Lookers database up to date.
• Manage customer problems and complaints.

Skills

Customer service focus

Communication skills

Problem-solving

Job description

Join for Bodyshop Advisor role at Lookers Motor Group Limited located at Lookers Blackburn Volkswagen.

Salary: £36,000 OTE (Base £30,000 + £6,000 bonus). Position: Permanent, Full Time • Hours: Monday–Friday, 8:00 am – 5:30 pm (42.5 hours per week).

Role Overview

Bodyshop Advisor will provide a courteous, welcoming and professional service as customer liaison both in person, via telephone and email. You will welcome customers to the site, handle incoming customer/insurance enquiries, schedule appointments and keep customers updated on repair progress.

Key Responsibilities

• Provide regular communication to customers, keeping them informed of repair progress, additional work needed or vehicle completion.
• Keep the Lookers database up to date.
• Ensure all work is managed and administered in line with Lookers' defined processes.
• Upsell bodywork and wheel repair work to customers as appropriate.
• Process invoices and ensure payment is received in full before vehicles are released.
• Liaise with internal aftersales colleagues to ensure effective communication and teamwork.
• Help manage customer problems, complaints and difficult situations, bringing them to a speedy, satisfactory conclusion.

Qualifications & Experience

• Previous experience in a similar customer‑facing role is required; experience in the motors trade or bodyshop is desirable but not essential.

• Strong customer‑service focus and skills.

• Full driving licence with a good driving record.

Why Join Us?

• Be part of a supportive and experienced team.
• Learn and develop under the guidance of a highly experienced Dealership Accountant.
• Enjoy a clear path to career progression within the automotive industry.

About Lookers Motor Group Limited

One of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. We sell a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in a leading rewards and benefits package to support your career, wellbeing and life outside work.

Core Benefits

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

Health & Well‑being

• Eyecare vouchers.
• Smart Health – 24/7 access to GP services.
• Dental insurance for everyday dental care.
• Critical illness cover.

Financial Well‑being

• MyView PayNow – access a portion of your pay as you earn.
• Free will‑writing services.
• Flexible life insurance options and partner life insurance.

Leisure & Lifestyle

• Discounted gym memberships.
• Travel insurance.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Equal Opportunity

Lookers and Charles Hurst are an equal‑opportunity employer. We are committed to a working environment that is free from discrimination, inclusive and empowers people to bring their whole selves to work.

Successful applicants will undergo relevant employment checks before commencing employment.