Bodyshop Administrator

Stoneacre Motor Group; Stamford; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Industry leading salary

Bonus scheme

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Discounts on retailers, restaurants, 0

Job summary

Stoneacre Motor Group is recruiting a Bodyshop Administrator to support busy bodyshop operations, delivering accurate admin documents and exceptional customer service.

You will handle centralised inbox workload, insurance claims, booking estimates and repair appointments, while coordinating with Bodyshop Managers, receptionists and Parts to keep customers informed and satisfied. This role is based in a fast-growing UK motor group.

Qualifications

• Experience in bodyshop administration is preferred.
• Proficient in Microsoft Office and Excel.
• Strong communication and organisational skills.
• Ability to work in a busy, high-pressure environment.

Responsibilities

• Prioritise workload from centralised email inbox.
• Process customer insurance claims and bookings.
• Maintain professional customer service and provide updates.
• Liaise with Bodyshop Managers, receptionists and Parts department.

Skills

Bodyshop administration

Customer service

Microsoft Office Excel

Communication & organisation

Tools

Kerridge/CDK

Job description

About the role We are excited to be recruiting for a Bodyshop Administrator. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best. You will be responsible for assisting the Bodyshops in daily controls and provide exceptional administrative support and the highest level of customer service to our customers. If you have a passion for working in a busy high-pressured environment then what are you waiting for. As a Bodyshop Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group . Do we have your
interest ?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.

So, what is in it for you?

• Industry leading competitive salary
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Bodyshop Administrator includes prioritising workload from centralised email inbox: You will work efficiently and effectively alongside the Bodyshop Managers, receptionists and Parts department. Qualifying and processing customer insurance claims. Booking estimate appointments and repair appointments. Maintain a professional manner at all times. Communicate
effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times. Building rapport with internal sites / staff and external customers. Dealing with own customer claims and keep customers up to date' daily.

About you

• Previous Bodyshop Administration experience within the automotive industry would be helpful but administrative experience in another environment will be considered as full training can be given.
• Previous experience of using Kerridge/CDK or a similar system would be advantageous but is not essential.
• You will be computer literate, especially Microsoft Office and Excel
• You will have excellent communication and organisation skills.
• Committed to providing excellent customer service and thrive in a busy high-pressured environment. We want you to love what you do The rest will come naturally.

Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

TPBN1_UKTJ