Bodily Injury Claims Handler

HF; Birmingham; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Insurance

Pension Scheme

Hybrid working

Life Insurance

Employee assistance

Dental/Healthcare benefits

Job summary

HF is a leading UK law firm specialising in insurance and commercial sectors. The Claims department handles Bodily Injury claims with a strong focus on customer experience and efficient resolutions.

The role offers hybrid working arrangements across the UK, with permanent contract and varied daily responsibilities in claims handling and liaison with insurers and service providers.

Qualifications

• MOJ and OIC Portals experience is advantageous
• Excellent communication and listening skills
• Ability to work under pressure and deliver
• Customer-focused approach and professional manner
• Able to assist clients clearly and efficiently

Responsibilities

• Deliver a first-class experience to customers to get their claims dealt with quickly
• Manage activity on all relevant aspects of claims to maximise cost control and negotiate optimum settlements
• Start by managing new claim registrations (FNOL) for motor and third-party claims
• Instruct suppliers/investigators at outset, validate policy cover and endorsements
• Communicate proactively with customers and colleagues to manage expectations and insurer relationships

Skills

Communication skills

Listening skills

Can-do attitude

Pressure handling

Customer service

Clear communication

Tools

MOJ Portal

OIC Portal

Job description

• Effective communication/listening skills

About The Role

Bodily Injury Claims Handler

Across the UK

Hybrid

Contract Type – Permanent

About HF

People. Not just lawyers
We’re not your typical law firm – we’re people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients’ needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.
The Claims department plays a crucial role in our business, handling claims whilst striving for the best customer experience in the UK insurer market. A day in the life of the Claims Handler will be extremely varied, one day you could be helping a customer solve a problem. The next you could be using your amazing listening skills to ensure your customer receives the best advice.

What You’ll Be Doing

• Delivering a first-class experience to customers to get their claims dealt with quickly
• Managing activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement
• You will start by managing new claim registrations (– FNOL/First Notification of Loss of Motor claims/Third Party claims) ensuring that all new claims are registered in accordance with specific service level agreements.
• Then instruct relevant suppliers/investigators at the outset of claim, validating policy cover, ensuring clauses, warranties and endorsements are considered, making an accurate liability assessment to manage customer expectations.
• Throughout you will proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the most appropriate outcome, simultaneously managing insurer relationships to the highest standard.

What do I need?

Skills

• Previous involvement using MOJ and OIC Portal's would be advantageous, but not essential.
• Effective communication/listening skills
• A can-do attitude
• The ability to operate under pressure.
• Able to assist clients in a clear, concise, friendly, and efficient way
• High level customer service skills

What’s in it for you?

You’ll Enjoy

• 25 days’ annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers – and more!