Bodily Injury Claims Handler

Horwich Farrelly; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Life Insurance

Private Medical Insurance

Pension Scheme

Hybrid & Flexible Working

Job summary

Horwich Farrelly in the United Kingdom is seeking a Bodily Injury Claims Handler to join our Claims team. This hybrid role supports customers across the UK and handles early claims registrations, liability assessments, and settlement negotiations with insurers.

You'll build strong relationships with clients, manage case progression, and communicate clearly under pressure. The position offers a permanent contract with a flexible hybrid working pattern and a competitive benefits package.

Qualifications

• 12 months experience in a claim handling role.
• Experience handling defendant or insurer caseload preferred.
• MOJ and OIC Portals experience advantageous.

Responsibilities

• Deliver a first-class experience to customers to get their claims dealt with quickly.
• Manage activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement.
• Start by managing new claim registrations (FNOL) ensuring claims are registered per service levels.
• Instruct suppliers/investigators at outset, validate policy cover and liability.
• Communicate proactively with customers and colleagues to manage expectations and outcomes.

Skills

Communication skills

Active listening

Can-do attitude

Work under pressure

Customer service

Tools

MOJ Portal

OIC Portal

Job description

Bodily Injury Claims Handler

Across the UK

Hybrid

Contract Type - Permanent

About HF

People. Not just lawyers

We're not your typical law firm - We're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships. We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers in law.

About the team

The Claims department plays a crucial role in our business, handling claims whilst striving for the best customer experience in the UK insurer market. A day in the life of the Claims Handler will be extremely varied, one day you could be helping a customer solve a problem. The next you could be using your amazing listening skills to ensure your customer receives the best advice.

What you’ll be doing

• Delivering a first-class experience to customers to get their claims dealt with quickly
• Managing activity on all relevant aspects of claims to maximise cost control and to negotiate the optimum claim settlement
• You will start by managing new claim registrations ( - FNOL/First Notification of Loss of Motor claims/Third Party claims) ensuring that all new claims are registered in accordance with specific service level agreements.
• Then instruct relevant suppliers/investigators at the outset of claim, validating policy cover, ensuring clauses, warranties and endorsements are considered, making an accurate liability assessment to manage customer expectations.
• Throughout you will proactively and professionally communicate with our customers and colleagues to manage expectations and achieve the most appropriate outcome, simultaneously managing insurer relationships to the highest standard.

What do I need?

Ideally, you will have a minimum of 12 months experience in a claim handling role, managing preferably a defendant or insurer caseload, as well as the below skills:

• Previous involvement using MOJ and OIC Portal's would be advantageous, but not essential.
• Effective communication/listening skills
• A can-do attitude
• The ability to operate under pressure.
• Able to assist clients in a clear, concise, friendly, and efficient way
• High level customer service skills

What’s in it for you?

Apart from the competitive salary you’d expect, our package of benefits reflects our values of partnership, innovation, and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered, and part of our success.

• 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers - and more!