Boat Skipper & Frontline Guest Experience Leader

Scottish Canals; Falkirk; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Uniform provided

Training provided

Job summary

Scottish Canals is recruiting a Destination Associate - Boat Skippers to join The Falkirk Wheel team for Spring to Autumn 2026. You will be front-line with visitors, leading the boat trip experience and ensuring high-quality customer service.

Full uniform and training are provided; a positive, engaging presence is essential as you welcome international visitors and manage the flow of guests during busy periods.

Qualifications

• Possess MCA Boat Master Licence or have fulfilled basic training requirements to qualify for assessment of BML.
• Current ML5
• Excellent interpersonal skills
• Enjoy dealing with the public
• Confident, friendly, welcoming, helpful, engaging
• Ability to deliver a professional service to customers
• Comfortable presenting to an audience
• Good time management and organisational skills
• Ability to work well under pressure
• Sense of initiative and team player
• Flexible approach
• Crew member experience

Responsibilities

• Ensuring compliance with the requirements of the Maritime & Coastguard Agency for the operation of the vessels and for the maintenance of their Boat Master Licence
• Adhering to the Domestic Passenger Ships Safety Management Code
• Welcoming visitors and delivering the boat trip experience with excellent customer service

Job description

Scottish Canals is recruiting a Destination Associate - Boat Skippers to join The Falkirk Wheel team for Spring to Autumn 2026. You will be front-line with visitors, leading the boat trip experience and ensuring high-quality customer service.

Full uniform and training are provided; a positive, engaging presence is essential as you welcome international visitors and manage the flow of guests during busy periods.