Boat Skipper & Frontline Guest Experience Leader

Scottish Canals

Falkirk

On-site

GBP 21,000 - 28,000

Full time

14 days+
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Benefits offered by this job

Uniform provided
Training provided

Job summary

Scottish Canals is recruiting a Destination Associate - Boat Skippers to join The Falkirk Wheel team for Spring to Autumn 2026. You will be front-line with visitors, leading the boat trip experience and ensuring high-quality customer service.

Full uniform and training are provided; a positive, engaging presence is essential as you welcome international visitors and manage the flow of guests during busy periods.

Qualifications

  • Possess MCA Boat Master Licence or have fulfilled basic training requirements to qualify for assessment of BML.
  • Current ML5
  • Excellent interpersonal skills
  • Enjoy dealing with the public
  • Confident, friendly, welcoming, helpful, engaging
  • Ability to deliver a professional service to customers
  • Comfortable presenting to an audience
  • Good time management and organisational skills
  • Ability to work well under pressure
  • Sense of initiative and team player
  • Flexible approach
  • Crew member experience

Responsibilities

  • Ensuring compliance with the requirements of the Maritime & Coastguard Agency for the operation of the vessels and for the maintenance of their Boat Master Licence
  • Adhering to the Domestic Passenger Ships Safety Management Code
  • Welcoming visitors and delivering the boat trip experience with excellent customer service

Job description

Scottish Canals is recruiting a Destination Associate - Boat Skippers to join The Falkirk Wheel team for Spring to Autumn 2026. You will be front-line with visitors, leading the boat trip experience and ensuring high-quality customer service.

Full uniform and training are provided; a positive, engaging presence is essential as you welcome international visitors and manage the flow of guests during busy periods.

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