BMW Weekend Host

Sytner Group; Birmingham; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Holiday entitlement

Maternity/Paternity/Adoption pay

Career development

Long service awards

Car schemes

High street discounts

Gym memberships

Cycle to work

Volunteer day

Job summary

Sytner Group is seeking a Weekend Receptionist/Host for Sytner BMW Solihull to warmly welcome customers and guests, direct them to the correct department, and offer refreshments. You will also manage incoming calls and connect enquiries to the right team, ensuring a smooth showroom visit.

This role supports a flexible weekend schedule to uphold the highest levels of service, contributing to a positive customer experience across our BMW showroom.

Qualifications

• Warm and cheerful voice to greet callers.
• Proactive communicator with dealership teams.
• Excellent organisational skills and attention to detail.

Responsibilities

• Welcome customers and guests and direct them to the correct department.
• Offer refreshments and maintain a welcoming showroom experience.
• Manage incoming calls and route to the appropriate team.
• Support weekend/part-time patterns to maintain service levels.

Skills

Customer service

Communication

Organisation

Tools

Phone system

Dialler system

Job description

About The Role

Sytner BMW Solihull is looking for a friendly and enthusiastic Weekend Receptionist/Host to join our fantastic Welcome team!

Sytner BMW Solihull is looking for a friendly and enthusiastic Weekend Receptionist/Host to join our fantastic Welcome team!

As a Sytner Weekend Host, you should share your passion for our brand every day and immerse customers in the world of BMW.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly.

Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Sytner Solihull

120 Highlands Road, Shirley, Solihull, Solihull, West Midlands, United Kingdom, B90 4NU