Bmw Showroom Host

Sytner Group; England; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – days in

Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every year

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / family

Job summary

Sytner BMW Warwick is seeking a friendly Showroom Host to join our Welcome team. You will greet customers, direct them to the right department, and assist with showroom visits while managing incoming calls and refreshments for a high-quality customer experience.

The role includes flexible full/part-time patterns, often weekend work, ensuring we deliver exceptional service. As the first point of contact, you’ll project a warm, professional image and collaborate with dealership teams to tailor

Responsibilities

• Welcome customers through our doors and manage their visit by directing them to the correct department efficiently.
• Handle incoming calls and connect the diallers to the right department promptly.
• Provide refreshments and maintain a warm, helpful first impression for showroom guests.
• Support flexible patterns including weekends to maintain high service levels.

Job description

About the role

Sytner BMW Warwick is looking for a friendly and enthusiastic Showroom Host to join our fantastic Welcome team!

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of BMW.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.