BMW Aftersales Service Advisor – Customer Focused

Lookers Limited; Crewe; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Eyecare vouchers

Smart Health – GP access 24/7

Dental insurance

Critical illness cover

Flexible life assurance options

Gym discount

Job summary

Lookers Crewe BMW is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team and work under our friendly Service Manager, Chris. The role is 42 hours per week, Monday to Friday, 8am to 5:30pm, with a salary of £29,000 per annum plus bonus up to £6,000.

You will benefit from ongoing brand training and development opportunities, while handling high-volume customer interactions and coordinating workshop activity to ensure exceptional service delivery.

Qualifications

• Excellent communication skills with customers and colleagues.
• Demonstrates energy, enthusiasm and a passion for delivering a first-class customer experience.
• Able to build rapport quickly and explain technical information clearly.
• Previous experience with Kerridge/ADP is advantageous.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling parts/accessories.
• Liaising with Aftersales to schedule appointments based on workload.
• Managing a high-volume of customer interactions daily (in person, phone, online).
• Informing customers of turnaround times and maintaining clear communication during the service.
• Maintaining accurate customer records and updating booking systems.

Skills

Customer service

Communication

Team player

Initiative

Energetic

Tools

Kerridge/ADP

Job description

Lookers Crewe BMW is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team and work under our friendly Service Manager, Chris. The role is 42 hours per week, Monday to Friday, 8am to 5:30pm, with a salary of £29,000 per annum plus bonus up to £6,000.

You will benefit from ongoing brand training and development opportunities, while handling high-volume customer interactions and coordinating workshop activity to ensure exceptional service delivery.