BMS Account Manager

Clear Engineering Recruitment; Greater London; On-site; GBP 60,000 - 75,000; Full time

Job summary

Clear Engineering Recruitment is seeking a BMS Account Manager in London. You will own relationships with a portfolio of Central Services clients, ensuring energy performance benefits and opportunities for service expansion, while coordinating with Operations as the client's main contact.

You will build trusted relationships across site teams to senior executives, review client objectives, and drive appropriate service delivery and renewals to maintain long-term partnerships.

Qualifications

• Responsibilities include managing key accounts and developing relationships with stakeholders from site teams to senior executives.
• Understanding client business objectives, energy, and net-zero goals to align services.

Responsibilities

• Act as the primary point of contact for your key accounts, building trusted, long-term relationships with stakeholders at every level.
• Develop and deliver an account plan for retention and growth, identifying opportunities to extend services within existing accounts.
• Lead bids and prepare proposals and reports, including building surveys and BEMS upgrade or enhancement proposals.
• Own contract renewals and commercial negotiations to protect margin and secure long-term agreements.
• Maintain an accurate pipeline and forecast in the CRM and assist Finance with invoice queries and overdue payments.
• Ensure work sold is profitable and delivered on time, staying in regular contact with Operations and monitoring performance against SLA.

Job description

BMS Account Manager

London/ South East London

Salary up to £60-75K + Commission + Car/Car Allowance + Benefits

The Key Account Manager owns the relationship with a portfolio of Clients most important Central Services clients. You will retain and grow these accounts by making sure our Building Performance services deliver measurable results for clients - lower energy use, reduced carbon and better-performing buildings - and by identifying where further services can add value. Working closely with Operations, you will be the client's primary point of contact.

Client Relationships

• Act as the primary point of contact for your key accounts, building trusted, long-term relationships with stakeholders at every level, from site teams to senior executives.
• Understand each client's business objectives, estate, and energy and net zero goals.
• Hold regular client business reviews to review performance, agree priorities and plan ahead.
• Represent the voice of the customer internally, making sure client feedback shapes our services, propositions and processes.

Account Growth & Commercial

• Develop and deliver an account plan for each key account, setting out retention, growth and relationship objectives.
• Identify opportunities to extend our services within existing accounts, bringing in specialists from other business lines where needed.
• Lead bids and prepare compelling proposals, presentations and reports, including building surveys and BEMS upgrade or enhancement proposals.
• Own contract renewals and commercial negotiations, protecting margin while securing long-term agreements.
• Keep an accurate pipeline and forecast for your accounts in the CRM system.
• Support the Finance team in resolving invoice queries and collecting overdue payments across your accounts.

Service Delivery Oversight

• Make sure work sold is profitable and deliverable, and is handed over to Operations clearly and on time.
• Stay in regular contact with Operations so you understand service performance and upcoming deliverables for your clients.
• Monitor service performance against contract and SLA commitments, escalating issues when needed to maintain service excellence.
• Review lessons learned from projects and contracts to improve how we sell and deliver.