Business Development Manager

Alfa-Executive Solutions; Greater London; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Company car

Car allowance

Other benefits

Job summary

Alfa-Executive Solutions is seeking a proactive Key Account Manager for London & South East. You will manage top client relationships, grow revenue, and lead BEMS upgrades with measurable energy and efficiency outcomes.

The role requires at least 3 years in sales/account management, strong negotiation skills, and a solid understanding of building controls. Hybrid pattern with UK travel minimal. Base salary £65k-£75k plus up to £30k commission, company car or car allowance, plus benefits.

Qualifications

• Experience in sales or account management with a technical grounding in BEMS or building controls.
• Ability to survey buildings and develop proposals for BEMS upgrades.
• Strong knowledge of building services and HVAC.
• Minimum 3 years in sales/account management handling client relationships.
• A proven track record of growing accounts and hitting financial targets.
• Excellent negotiation, written and verbal communication skills.

Responsibilities

• Own the relationship with key accounts and build long‑term client relationships.
• Develop account plans and pursue retention and growth opportunities.
• Lead bids, proposals and reports for BEMS upgrades or enhancements.
• Manage contract renewals and commercial negotiations to protect margin.
• Maintain pipeline and forecast in CRM; support invoicing and collections.
• Ensure delivered work is profitable and handed over to Operations on time.
• Monitor performance against contract and SLAs; escalate issues as needed.
• Provide market insights and keep leadership updated on account health.

Skills

BEMS experience

Energy management

Building services knowledge

3+ years sales/account management

Negotiation

Proposal writing

Driving licence

UK work eligibility

BEMS platforms

Education

Relevant qualification in building services or electrical engineering

Job description

Key Account Manager – London & South East

£65,000-£75,000 basic plus, up to £30,000 commission, company car or car allowance, and other benefits

Client:

For over 25 years, their building energy management system (BEMS) experts have been trailblazing the way to net zero smart buildings. They design, install, and maintain BEMS.

Their integrated approach to optimising the way buildings use, and conserve energy has helped thousands of UK businesses and commercial properties achieve – or work towards – ambitious sustainability, energy efficiency and healthy building aspirations.

Job Type: Full Time

Are you a talented Key Account/Business Development Manager with BEMS experience? Join our client’s Southern region.

They are looking for an ambitious ‘people person’ to join their growing team in the south of England. The Key Account Manager owns the relationship with a portfolio of their most important Central Services clients. You will retain and grow these accounts by making sure our Building Performance services deliver measurable results for clients – lower energy use, reduced carbon and better-performing buildings – and by identifying where further services can add value.

Key Responsibilities

Client Relationships

• Act as the primary point of contact for your key accounts, building trusted, long-term relationships with stakeholders at every level, from site teams to senior executives.
• Understand each client's business objectives, estate, and energy and net zero goals, and align services to support them.
• Hold regular client business reviews to review performance, agree priorities and plan ahead.
• Represent the voice of the customer internally, making sure client feedback shapes our services, propositions and processes. Account Growth & Commercial

Account Growth & Commercial

• Develop and deliver an account plan for each key account, setting out retention, growth and relationship objectives.
• Identify opportunities to extend our services within existing accounts, bringing in specialists from other business lines where needed.
• Lead bids and prepare compelling proposals, presentations and reports, including building surveys and BEMS upgrade or enhancement proposals.
• Own contract renewals and commercial negotiations, protecting margin while securing long-term agreements.
• Keep an accurate pipeline and forecast for your accounts in the CRM system.
• Support the Finance team in resolving invoice queries and collecting overdue payments across your accounts.

Service Delivery Oversight

• Make sure work sold is profitable and deliverable and is handed over to Operations clearly and on time.
• Stay in regular contact with Operations so you understand service performance and upcoming deliverables for your clients.
• Monitor service performance against contract and SLA commitments, escalating issues when needed to maintain service excellence.
• Review lessons learned from projects and contracts to improve how we sell and deliver.

Risk, Issues & Escalations

• Identify risks to service delivery or the client relationship early and put mitigation in place.
• Act as the formal escalation point for client complaints on your accounts, owning them through to resolution.
• Work between clients and internal teams to resolve issues quickly and fairly.

Reporting & Market Insight

• Track and report on account revenue, margin, renewals, pipeline and customer satisfaction.
• Give leadership regular updates on account health, risks and growth potential.
• Keep up to date with building controls technology, energy and carbon regulation (e.g. MEES, SECR, ESOS, Part L) and competitor activity, and bring new ideas to your clients

Measures of Success

• Account revenue and gross margin against target.
• Contract renewal and client retention rates.
• New sales and additional services won within existing accounts.
• Pipeline value and forecast accuracy.
• Customer satisfaction and complaint resolution times.

Essential Skills, Knowledge and Experience

• A technical background in BEMS / building controls (e.g. as a BEMS engineer, commissioning engineer or applications engineer).
• Able to survey a building and develop a proposal for a BEMS upgrade or enhancement.
• Good knowledge of building services and HVAC.
• At least 3 years' experience in a sales, commercial or account management role, managing client relationships.
• A track record of growing accounts and achieving financial targets.
• A confident negotiator, able to influence senior client stakeholders.
• Strong written and verbal communication skills, including writing proposals and presenting to clients.
• Able to manage several accounts and priorities at once.
• Full UK driving licence and willingness to travel to client sites.
• Eligibility to work in the UK.
• Experience with leading BEMS platforms (e.g. Trend, Tridium Niagara, Schneider Electric).
• Knowledge of energy management, energy analytics or net zero services.
• Understanding of relevant regulation such as MEES, SECR, ESOS and Part L.
• Experience leading bids or tenders, including public sector frameworks.
• A relevant qualification, such as an HNC / HND in building services or electrical engineering.

Personal Qualities

• Proactive, positive and driven, with high personal standards.
• A collaborative team player who works well across departments.
• Analytical and solution-focused, able to turn data into practical recommendations.
• Honest, approachable and committed to doing the right thing for clients.
• Motivated by helping clients reduce their energy use and carbon emissions

Location and Working Pattern

• Hybrid role, working at client sites (mainly London and the South East), our Sittingbourne office and from home.
• Based in London, or within easy reach of London and Sittingbourne