Bm Caterers - Operations Manager

BM Caterers; England; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

An annual day off for your birthday

Monthly masterclasses with Michelin-st

Fully funded development courses from

Apprenticeship and career development

Freedom Friday - a paid day off to vol

Free lunch on shift

Discounts and cashback at a wide range

Cycle-to-work scheme

24/7 access to the Mental Health Char

Enhanced parental leave

Paid leave for fertility treatment

Grandparent leave

Extra paid day off for your wedding or

Pension and life assurance

Job summary

BM Caterers is seeking an experienced Operations Leader to oversee a portfolio of sites in the UK, shaping performance, service standards and client experience. You will coach General Managers, drive financial performance, manage budgets and foster a culture of excellence across multiple locations while upholding health and safety and company values.

You'll mentor teams, build strong client relationships, identify growth opportunities and lead mobilisation and major projects when required,

Qualifications

• Proven experience in a senior operational role within hospitality or contract catering.
• Experience overseeing multiple sites or complex operations.
• A confident, engaging and supportive leadership style.
• Strong commercial and financial awareness.
• Excellent client and stakeholder relationship skills.
• A passion for food, service and developing great teams.
• Strong organisational and problem-solving skills.
• A hands-on, solutions-focused approach.
• The ability to work across multiple locations and balance changing priorities.

Responsibilities

• Lead and support the operational performance of a portfolio of sites.
• Coach, develop and support General Managers and their teams.
• Build strong relationships with clients and key stakeholders.
• Drive consistently high standards of food, service and customer experience.
• Monitor budgets, cost controls and overall financial performance.
• Identify opportunities to improve performance, innovation and ways of working.
• Support mobilisation and operational projects as required.
• Ensure compliance, health and safety and company standards are maintained.
• Bring BM Caterers culture and energy to life across sites.

Skills

Senior leadership

Multi-site operations

Financial acumen

Client relationships

People development

Operational excellence

Problem solving

Organisational skills

Hands-on leadership

Job description

Job Description

What you'll be doing

• Leading and supporting the operational performance of a portfolio of sites
• Coaching, developing and supporting General Managers and their teams
• Building strong, trusted relationships with clients and key stakeholders
• Driving consistently high standards of food, service and customer experience
• Monitoring budgets, cost controls and overall financial performance
• Identifying opportunities to improve performance, innovation and ways of working
• Supporting mobilisation and operational projects where required
• Ensuring compliance, health & safety and company standards are maintained
• Bringing BM culture and energy to life across your sites

Qualifications

What we're looking for

• Proven experience in a senior operational role within hospitality or contract catering
• Experience overseeing multiple sites or complex operations
• A confident, engaging and supportive leadership style
• Strong commercial and financial awareness
• Excellent client and stakeholder relationship skills
• A passion for food, service and developing great teams
• Strong organisational and problem-solving skills
• A hands-on, solutions-focused approach
• The ability to work across multiple locations and balance changing priorities

Additional Information

Why join BM Caterers?

• An annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday - a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Grandparent leave
• Extra paid day off for your wedding or commitment day
• Pension and life assurance

At BM Caterers, we're proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don't meet every requirement, we'd still love to hear from you.