BM Caterers - Hospitality Assistant

WSH Group; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Free lunch on shift

Pension and life assurance

Cycle-to-work scheme

Discounts and cashback

Mental Health support app

Job summary

BM Caterers is seeking a proactive Hospitality Assistant to be the face of service across office restaurants, coffee bars, and event spaces in Marylebone. You will welcome guests, serve artisanal food, and help set up for events with a focus on exceptional hospitality and teamwork.

The role requires a flexible schedule between 7:00 am and 9:00 pm, with training provided. A positive, discreet approach and strong communication are essential for daily operations and guest satisfaction.

Qualifications

• Experience in hospitality is helpful but not mandatory; training is provided.
• Strong customer service mindset with attention to detail and courtesy.
• Able to work in a fast-paced environment with a positive attitude.

Responsibilities

• Set up and break down meeting/conference rooms, including catering arrangements.
• Prepare and restock kitchens, pantries, and meeting rooms with coffee, snacks, and supplies.
• Coordinate catering orders and deliveries for meetings and events.
• Provide fine dining service for lunch and dinner, including table setup, formal service, and clearing once meals have finished.
• Maintain cleanliness and tidiness of common areas, lounges, and meeting spaces throughout the day.
• Support internal events such as town halls, celebrations, and client visits.
• Clean as you go throughout each shift, following daily and weekly cleaning schedules.
• Follow procedures and always display good practice, with discretion and politeness essential.
• Basic computer skills (email, booking systems).
• Ability to lift/move deliveries, light furniture, and equipment.
• Maintain inventory and track usage of hospitality supplies.
• Carry out other ad hoc job-related tasks as required; flexibility is essential.

Skills

Hospitality experience

Customer service

Teamwork

Flexibility

Communication

Tools

Booking systems

Email

Job description

Hospitality Assistant – BM Caterers

Location: Marylebone Salary: £15.52 per hour Contract: 40hrs per week

Help create exceptional hospitality experiences

We are looking for an energetic and friendly Hospitality Assistant / Front-of-House Team Member to join us at BM Caterers. In this role, you will be the face of our service, delivering exceptional customer care across our vibrant workplace restaurants, premium coffee bars, and corporate hospitality zones. Whether you are welcoming guests, serving fresh artisan food, or helping set up for evening hospitality, your passion for service will help create an uplifting experience for our clients every day.

Key Responsibilities

• Set up and break down meeting/conference rooms, including catering arrangements
• Prepare and restock kitchens, pantries, and meeting rooms with coffee, snacks, and supplies
• Coordinate catering orders and deliveries for meetings and events
• Provide fine dining service for lunch and dinner, including table setup, formal service, and clearing once meals have finished
• Maintain cleanliness and tidiness of common areas, lounges, and meeting spaces throughout the day
• Support internal events such as town halls, celebrations, and client visits
• Clean as you go throughout each shift, following daily and weekly cleaning schedules to keep all equipment and surfaces hygienic and presentable
• Follow procedures and always display good practice, with discretion and politeness essential
• Basic computer skills (email, booking systems)
• Ability to lift/move deliveries, light furniture, and equipment
• Maintain inventory and track usage of hospitality supplies
• Carry out other ad hoc job-related tasks as required; flexibility is essential, as duties may vary day to day

What we’re looking for

• Experience: Some previous experience is helpful, but a positive attitude and approach matter most — full training will be provided
• Flexibility: Ability to work flexible shift patterns between 7:00 am and 9:00 pm, including occasional later finishes for events
• Attributes: A positive, team-player attitude with excellent communication skills and a passion for great hospitality

• A professional, friendly and discreet approach
• Excellent attention to detail
• Strong communication and teamwork skills
• Reliability and flexibility
• A passion for great service
• Previous hospitality experience is an advantage

Why join BM Caterers?

• An annual day off for your birthday (after first year of service)
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Apprenticeship and career development opportunities
• Freedom Friday - a paid day off to volunteer at a charity of your choice
• Free lunch on shift
• Discounts and cashback at a wide range of retail and leisure outlets
• Cycle-to-work scheme
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave
• Paid leave for fertility treatment
• Grandparent leave
• Extra paid day off for your wedding or commitment day
• Pension and life assurance

At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.