Blue Badge Administrative Assistant (Hybrid)

Isle of Wight Council; Ryde; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Annual leave 32 days

Local government pension

Solent ferry discount

Bus network discount

Cycle to work

Parking permit

Gym membership discount

Discounts schemes

Relocation assistance

Travel allowance

Job summary

The Isle of Wight Council is recruiting for a Clerical Assistant to join the Blue Badge Team. This office-based role with potential for some agile or remote working requires strong administrative and customer service skills to handle Blue Badge applications and related records.

You will work with a small, supportive team, communicating sensitively with applicants who may have a range of disabilities, and you will help maintain databases and respond to enquiries.

Qualifications

• Strong administrative and customer service skills.
• Excellent written and verbal communication.
• Ability to communicate sensitively with people who have disabilities and diverse circumstances.
• Able to prioritise workload and meet deadlines.

Responsibilities

• Process Blue Badge applications in line with national guidance and local procedures.
• Review supporting evidence and assess applications against scheme criteria.
• Respond to customer enquiries by telephone, email and written correspondence.
• Maintain accurate records and update information on the Blue Badge database and associated systems.
• Liaise with applicants, healthcare professionals and other internal and external stakeholders as required.
• Assist with the prevention and investigation of Blue Badge misuse and fraud.
• Provide general administrative support to ensure the effective operation of the Blue Badge service.

Skills

IT skills

Customer service

Written and verbal communication

Organisational skills

Disability awareness

Tools

Blue Badge database

Job description

The Isle of Wight Council is recruiting for a Clerical Assistant to join the Blue Badge Team. This office-based role with potential for some agile or remote working requires strong administrative and customer service skills to handle Blue Badge applications and related records.

You will work with a small, supportive team, communicating sensitively with applicants who may have a range of disabilities, and you will help maintain databases and respond to enquiries.