Clerical Assistant (Full Time)

New Start; Ryde; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

32 days annual leave

Local Government pension scheme

Discounted Solent ferry travel

Island bus network discount

Cycle to work scheme

Staff parking permit scheme

Discounted island gym membership

Job summary

The Isle of Wight Council is recruiting a Clerical Assistant to join our Blue Badge Team in Ryde. This office-based role may offer some agile or remote working.

You will assess Blue Badge applications, maintain records and respond to customer enquiries with a focus on service quality. The successful candidate will be well organised, possess excellent IT skills, and communicate sensitively with people with a wide range of disabilities and individual circumstances.

Qualifications

• Excellent IT and organisational skills required.
• Strong administrative and customer service skills needed.
• Ability to communicate sensitively with people with disabilities and varying circumstances.

Responsibilities

• Process Blue Badge applications per guidelines.
• Review supporting evidence and assess against criteria.
• Respond to customer enquiries by phone, email and letters.
• Maintain accurate records on the Blue Badge database.
• Liaise with applicants, healthcare professionals and stakeholders.
• Assist with prevention and investigation of Blue Badge misuse and fraud.
• Provide general administrative support to ensure service effectiveness.

Skills

Administrative skills

Customer service

IT skills

Organisational skills

Communication skills

Job description

Jobs

Clerical Assistant

More Information

Salary

Grade 3, £26,017 to £26,290 per annum

Expires

01/11/2026

Company

Isle of Wight Council

Location

Ryde, Isle of Wight

Job Type

Full Time

This role is office based, with potential forsome agile or remote working

Clerical Assistant (Blue Badge Team)

The Isle of Wight Council is looking to recruit a Clerical Assistant to join our Blue Badge Team.

This is an excellent opportunity for someone with strong administrative and customer service skills to become part of a small, supportive team responsible for assessing Blue Badge applications.

You will combine excellent IT and organisational skills with a strong customer focus to undertake a range of administrative duties, including processing Blue Badge applications, maintaining accurate records and responding to customer enquiries regarding the Blue Badge Scheme.

You will have excellent written and verbal communication skills, a friendly and professional approach, and the ability to communicate sensitively and effectively with people who have a wide range of disabilities and individual circumstances.

The successful candidate will be well organised, able to prioritise their workload effectively, and capable of working accurately under pressure and to challenging deadlines when required.

Key Duties

• Process Blue Badge applications in line with national guidance and local procedures.
• Review supporting evidence and assess applications against scheme criteria.
• Respond to customer enquiries by telephone, email and written correspondence.
• Maintain accurate records and update information on the Blue Badge database and associated systems.
• Liaise with applicants, healthcare professionals and other internal and external stakeholders as required.
• Assist with the prevention and investigation of Blue Badge misuse and fraud.
• Provide general administrative support to ensure the effective operation of the Blue Badge service.

For further information or an informal discussion please contact Nicki Williams at [e-mail] or phone [phone] ext. 8937

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Local Government pension scheme
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Staff parking permit scheme
• Discounted island sports & leisure gym membership
• National and local discounts & benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

To discover more about our careers please visit Jobs and careers - Isle of Wight

Find out more about Our culture and environment & living on the Isle of Wight

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer . Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

unacceptable behaviour policy

employee code of conduct

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [e-mail] if you would like to receive a copy.

Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council’s commitment to safer recruitment and compliance with regulatory requirements.

Company: Isle of Wight Council

Salary: Grade 3, £26,017 to £26,290 per annum

Location: Ryde, Isle of Wight

Sector: Corporate Services

Sector: IT

Job Role: Specialist