Clerical Assistant

Kirklees Metropolitan Council; Ryde; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Annual leave 32 days + public holidays

Local Government pension scheme

Ferry travel discount

Bus network discount

Cycle to work scheme

Staff parking permit

Gym/membership discounts

Discounts & benefits schemes

Job summary

Isle of Wight Council in Ryde is seeking a Clerical Assistant to join the Blue Badge Team. The role focuses on processing applications, maintaining records, and handling enquiries with a customer‑focussed and respectful approach.

You will work in a small, supportive team, balancing IT tasks with prioritisation under pressure to meet deadlines. Strong communication and organisational skills are essential.

Qualifications

• Excellent IT and organisational skills to process Blue Badge applications.
• Strong customer focus with ability to respond to inquiries promptly.
• Ability to communicate sensitively with people with diverse disabilities and circumstances.

Responsibilities

• Process Blue Badge applications in line with national guidance and local procedures.
• Review supporting evidence and assess applications against scheme criteria.
• Respond to customer enquiries by telephone, email and written correspondence.
• Maintain accurate records and update information on the Blue Badge database.
• Liaise with applicants, healthcare professionals and other stakeholders.
• Assist with the prevention and investigation of Blue Badge misuse and fraud.
• Provide general administrative support to ensure smooth Blue Badge service operations.

Skills

Administrative skills

Customer service

IT skills

Organisational skills

Communication skills

Tools

Blue Badge database

Job description

This role is office based, with potential forsome agile or remote working

Clerical Assistant (Blue Badge Team)

The Isle of Wight Council is looking to recruit a Clerical Assistant to join our Blue Badge Team.

This is an excellent opportunity for someone with strong administrative and customer service skills to become part of a small, supportive team responsible for assessing Blue Badge applications.

You will combine excellent IT and organisational skills with a strong customer focus to undertake a range of administrative duties, including processing Blue Badge applications, maintaining accurate records and responding to customer enquiries regarding the Blue Badge Scheme.

You will have excellent written and verbal communication skills, a friendly and professional approach, and the ability to communicate sensitively and effectively with people who have a wide range of disabilities and individual circumstances.

The successful candidate will be well organised, able to prioritise their workload effectively, and capable of working accurately under pressure and to challenging deadlines when required.

Key Duties

• Process Blue Badge applications in line with national guidance and local procedures.


• Review supporting evidence and assess applications against scheme criteria.


• Respond to customer enquiries by telephone, email and written correspondence.


• Maintain accurate records and update information on the Blue Badge database and associated systems.


• Liaise with applicants, healthcare professionals and other internal and external stakeholders as required.


• Assist with the prevention and investigation of Blue Badge misuse and fraud.


• Provide general administrative support to ensure the effective operation of the Blue Badge service.

For further information or an informal discussion please contact Nicki Williams at [e-mail] or phone [phone] ext. 8937

Join #TeamIWC and you’ll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!


• Local Government pension scheme


• Discounted Solent ferry travel


• Island bus network discount


• Cycle to work scheme


• Staff parking permit scheme


• Discounted island sports & leisure gym membership


• National and local discounts & benefits schemes


• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)


• Travel allowance may be available if commuting from the mainland (subject to criteria)

To discover more about our careers please visit Jobs and careers - Isle of Wight

Find out more about Our culture and environment & living on the Isle of Wight

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

unacceptable behaviour policy

employee code of conduct

The Isle of Wight Council's Terms & Conditions of employment are available upon request. Please contact our recruitment team via [e-mail] you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

Please note, appointment to a regulated role will require you to provide additional personal details, including full employment history, referee information, and consent for any required safeguarding checks, as part of the Council's commitment to safer recruitment and compliance with regulatory requirements.

Company: Isle of Wight Council

Salary: Grade 3, £26,017 to £26,290 per annum

Location: Ryde, Isle of Wight

Sector: Corporate Services

Sector: IT

Job Role: Specialist