Blue Badge Applications Clerk - Hybrid Admin

New Start; Ryde; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

32 days annual leave

Local Government pension scheme

Discounted Solent ferry travel

Island bus network discount

Cycle to work scheme

Staff parking permit scheme

Discounted island gym membership

Job summary

The Isle of Wight Council is recruiting a Clerical Assistant to join our Blue Badge Team in Ryde. This office-based role may offer some agile or remote working.

You will assess Blue Badge applications, maintain records and respond to customer enquiries with a focus on service quality. The successful candidate will be well organised, possess excellent IT skills, and communicate sensitively with people with a wide range of disabilities and individual circumstances.

Qualifications

• Excellent IT and organisational skills required.
• Strong administrative and customer service skills needed.
• Ability to communicate sensitively with people with disabilities and varying circumstances.

Responsibilities

• Process Blue Badge applications per guidelines.
• Review supporting evidence and assess against criteria.
• Respond to customer enquiries by phone, email and letters.
• Maintain accurate records on the Blue Badge database.
• Liaise with applicants, healthcare professionals and stakeholders.
• Assist with prevention and investigation of Blue Badge misuse and fraud.
• Provide general administrative support to ensure service effectiveness.

Skills

Administrative skills

Customer service

IT skills

Organisational skills

Communication skills

Job description

The Isle of Wight Council is recruiting a Clerical Assistant to join our Blue Badge Team in Ryde. This office-based role may offer some agile or remote working.

You will assess Blue Badge applications, maintain records and respond to customer enquiries with a focus on service quality. The successful candidate will be well organised, possess excellent IT skills, and communicate sensitively with people with a wide range of disabilities and individual circumstances.