Blood Sciences Administrative Officer – Full-Time

UHDB; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Full time Blood Sciences Clerical Officer to provide comprehensive administrative support within the Derbyshire Pathology Blood Science Unit. You will work alongside scientists and admin staff to ensure accurate data entry, effective enquiry handling, and timely distribution of reports.

The role requires good IT literacy, excellent organisational and communication skills, and a polite telephone manner.

Qualifications

• English GCSE (4 or C or higher) or equivalent.
• NVQII in Customer Care or equivalent knowledge and skills.
• Good IT literacy including data input and use of standard IT systems.

Responsibilities

• Act as first line contact for patient results and general enquiries.
• Respond politely and helpfully to enquiries and direct as needed.
• Input patient details and testing information accurately onto the laboratory system.
• Contact requesting sources when information is incomplete or ambiguous.
• Phone abnormal or urgent results back to the requesting source when instructed.
• Interrogate the Lorenzo/Dart system for additional patient information.
• Distribute laboratory reports accurately to the requesting source.
• Follow Standard Operating Procedures within the section.
• Maintain confidentiality, security and safety per guidelines.
• File completed requests for later retrieval.
• Discard old requests to protect patient confidentiality.
• Input results of work referred to other hospitals onto the system before authorisation.

Skills

Organisational skills

Communication skills

Customer care

Telephone manner

IT literacy (Excel & data input)

Education

English GCSE (4 or C or higher)

NVQII in Customer Care

Tools

Lorenzo/Dart system

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Full time Blood Sciences Clerical Officer to provide comprehensive administrative support within the Derbyshire Pathology Blood Science Unit. You will work alongside scientists and admin staff to ensure accurate data entry, effective enquiry handling, and timely distribution of reports.

The role requires good IT literacy, excellent organisational and communication skills, and a polite telephone manner.