Blood Sciences Administrative Clerk (NHS)

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Full-time Blood Sciences Clerical Officer to provide comprehensive administrative support across the department. You will work alongside clerical and clinical staff to ensure accurate data entry and timely handling of patient results.

The role requires prior administrative experience, excellent organisational and communication skills, a confident telephone manner, and good IT system knowledge.

Qualifications

• Previous experience of working in an administrative role.
• Excellent organisational and communication skills.
• A good standard of customer care skills.
• Confident and polite telephone manner.
• Knowledge of various IT systems.

Responsibilities

• Act as first line contact in response to customer enquiries for patient results and general enquiries.
• Respond to enquiries in a polite and helpful manner, directing enquiries where appropriate.
• Input patient details and testing information onto the laboratory computer system accurately and timely.
• Contact requesting sources when patient information is incomplete or ambiguous.
• Phone abnormal or urgent results back to the requesting source as instructed.
• Interrogate the Lorenzo/Dart system for additional patient information to ensure data accuracy.
• Distribute laboratory reports back to their requesting source in a timely manner.
• Follow all stated Standard Operating Procedures within the section.
• Maintain confidentiality, security and safety in line with guidelines.
• File completed requests for later retrieval.
• Discard old requests appropriately to maintain patient confidentiality.
• Input results of work referred to other hospitals onto the laboratory system prior to authorisation.

Skills

Administrative experience

Organisational skills

Communication skills

Customer care

Telephone manner

IT systems knowledge

Tools

Lorenzo/Dart system

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Full-time Blood Sciences Clerical Officer to provide comprehensive administrative support across the department. You will work alongside clerical and clinical staff to ensure accurate data entry and timely handling of patient results.

The role requires prior administrative experience, excellent organisational and communication skills, a confident telephone manner, and good IT system knowledge.