Clerical Officer

UHDB; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Full time Blood Sciences Clerical Officer to provide comprehensive administrative support within the Derbyshire Pathology Blood Science Unit. You will work alongside scientists and admin staff to ensure accurate data entry, effective enquiry handling, and timely distribution of reports.

The role requires good IT literacy, excellent organisational and communication skills, and a polite telephone manner.

Qualifications

• English GCSE (4 or C or higher) or equivalent.
• NVQII in Customer Care or equivalent knowledge and skills.
• Good IT literacy including data input and use of standard IT systems.

Responsibilities

• Act as first line contact for patient results and general enquiries.
• Respond politely and helpfully to enquiries and direct as needed.
• Input patient details and testing information accurately onto the laboratory system.
• Contact requesting sources when information is incomplete or ambiguous.
• Phone abnormal or urgent results back to the requesting source when instructed.
• Interrogate the Lorenzo/Dart system for additional patient information.
• Distribute laboratory reports accurately to the requesting source.
• Follow Standard Operating Procedures within the section.
• Maintain confidentiality, security and safety per guidelines.
• File completed requests for later retrieval.
• Discard old requests to protect patient confidentiality.
• Input results of work referred to other hospitals onto the system before authorisation.

Skills

Organisational skills

Communication skills

Customer care

Telephone manner

IT literacy (Excel & data input)

Education

English GCSE (4 or C or higher)

NVQII in Customer Care

Tools

Lorenzo/Dart system

Job description

Main area Blood Sciences Clerical Officer Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Working within the hours of 9am - 7pm (7.5 working day)) Job ref 320-CDCS-4112-A

Site University Hospitals of Derby and Burton Town Derby Salary £25,272 pro rata pa Salary period Yearly Closing 05/11/2026 23:59 Interview date 19/11/2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats oryou require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

An exciting opportunity has arisen to increase our administration team within the Derbyshire Pathology Blood Science Unit. We are currently recruiting a Full time Blood Sciences Clerical Officer to provide comprehensive, flexible, and highly efficient support to the department using a range of knowledge and skills.

We offer an exciting and varied role with lots of opportunities to develop the successful candidate.

You will be working alongside Clerical Officers, Supervisors, Biomedical Scientists and Clinical Scientists and various other clinical and non-clinical staff to provide a high standard of administrative support across disciplines within the department.

Successful applicants will need a broad range of administrative skills in particular:

• Previous experience of working in an administrative role
• Excellent organisational and communication skills
• A good standard of customer care skills
• Confident and polite telephone manner
• Knowledge of various IT systems

If you have the skills, enthusiasm and ambition to join our team we would like to hear from you.

Main duties of the job

• To act as first line contact in response to customer enquiries for patient results and other general enquiries.
• To response to all enquiries in a polite and helpful manner, directing enquiries where appropriate.
• The accurate and timely input of patient details and testing information onto the laboratory computer system.
• To contact requesting sources when patient information is incomplete or ambiguous.
• To phone, when instructed, abnormal or urgent results back to the requesting source.
• To interrogate the hospital Lorenzo/Dart system, as required, for additional patient information to ensure the accuracy of data entered onto the laboratory computer system.
• The accurate and timely distribution of all laboratory reports back to their requesting source.
• To follow all stated Standard Operating Procedures within the section.
• To maintain standards of confidentiality, security and safety in line with national and local guidelines.
• To file completed requests for later retrieval.
• To discard old requests appropriately to maintain patient confidentiality.
• To input results of work referred to other hospitals onto the laboratory computer system prior to authorisation of the report by a senior member of staff

Closing date of applications: 5 November 2026

Interview date: 19 November 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person specification

Qualifications

• English GCSE (4 or C or higher) or equivalent
• NVQII in Customer Care or equivalent knowledge and skills

Knowledge and Experience

• Understand a range of administrative procedures
• Understand information governance procedures

Skills

• Standard level of IT literacy including excel and data input
• Deal with queries via telephone, email and face to face

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDBTrust

IMPORTANT INFORMATION

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Application numbers

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

Name Carolyn Jowett Job title Team Leader Email address [e-mail] Telephone number 01332 789389

Gareth Moss - 01332 789393

We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.