Full-Time Blood Sciences Clerical Officer – Admin & Data

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Staff benefits

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Full time Blood Sciences Clerical Officer to provide comprehensive administrative support across the Derbyshire Pathology Blood Science Unit.

You will join a team of Clerical Officers and scientists, handling enquiries, data input, and distribution of reports with confidentiality and professionalism. The role offers development opportunities and a supportive work environment within a busy NHS pathology service.

Qualifications

• Experience in administrative roles.
• Excellent organisational and communication skills.
• Good customer care skills.
• Confident and polite telephone manner.
• Data entry and information processing.
• Familiarity with IT systems and software used in a laboratory environment.

Responsibilities

• To act as first line contact for customer enquiries about patient results and general queries.
• Respond to enquiries politely and direct them where appropriate.
• Accurately input patient details and testing information into the laboratory system.
• Contact requesting sources when patient information is incomplete or ambiguous.
• Phone back abnormal or urgent results to the requesting source as instructed.
• Interrogate Lorenzo/Dart system for additional patient information as required.
• Distribute laboratory reports back to their requesting sources promptly.
• Follow all Standard Operating Procedures within the section.
• Maintain confidentiality, security and safety per guidelines.
• File completed requests for retrieval later.
• Discard old requests to protect patient confidentiality.
• Input results of work referred to other hospitals before report authorisation.

Skills

Administrative experience

Organisational skills

Communication skills

Customer care

Telephone manner

Data entry

IT systems knowledge

Education

GCSEs or equivalent

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Full time Blood Sciences Clerical Officer to provide comprehensive administrative support across the Derbyshire Pathology Blood Science Unit.

You will join a team of Clerical Officers and scientists, handling enquiries, data input, and distribution of reports with confidentiality and professionalism. The role offers development opportunities and a supportive work environment within a busy NHS pathology service.