Clerical Officer

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; In loco; GBP 21.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Development opportunities

Recruitment support

Staff benefits

Descrizione del lavoro

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Full time Blood Sciences Clerical Officer to provide comprehensive administrative support across the Derbyshire Pathology Blood Science Unit.

You will join a team of Clerical Officers and scientists, handling enquiries, data input, and distribution of reports with confidentiality and professionalism. The role offers development opportunities and a supportive work environment within a busy NHS pathology service.

Competenze

• Experience in administrative roles.
• Excellent organisational and communication skills.
• Good customer care skills.
• Confident and polite telephone manner.
• Data entry and information processing.
• Familiarity with IT systems and software used in a laboratory environment.

Mansioni

• To act as first line contact for customer enquiries about patient results and general queries.
• Respond to enquiries politely and direct them where appropriate.
• Accurately input patient details and testing information into the laboratory system.
• Contact requesting sources when patient information is incomplete or ambiguous.
• Phone back abnormal or urgent results to the requesting source as instructed.
• Interrogate Lorenzo/Dart system for additional patient information as required.
• Distribute laboratory reports back to their requesting sources promptly.
• Follow all Standard Operating Procedures within the section.
• Maintain confidentiality, security and safety per guidelines.
• File completed requests for retrieval later.
• Discard old requests to protect patient confidentiality.
• Input results of work referred to other hospitals before report authorisation.

Conoscenze

Administrative experience

Organisational skills

Communication skills

Customer care

Telephone manner

Data entry

IT systems knowledge

Formazione

GCSEs or equivalent

Descrizione del lavoro

An exciting opportunity has arisen to increase our administration team within the Derbyshire Pathology Blood Science Unit. We are currently recruiting a Full time Blood Sciences Clerical Officer to provide comprehensive, flexible, and highly efficient support to the department using a range of knowledge and skills.

We offer an exciting and varied role with lots of opportunities to develop the successful candidate.

You will be working alongside Clerical Officers, Supervisors, Biomedical Scientists and Clinical Scientists and various other clinical and non-clinical staff to provide a high standard of administrative support across disciplines within the department.

Successful applicants will need a broad range of administrative skills in particular:

• Previous experience of working in an administrative role
• Excellent organisational and communication skills
• A good standard of customer care skills
• Confident and polite telephone manner
• Processing data/information
• Knowledge of various IT systems

• To act as first line contact in response to customer enquiries for patient results and other general enquiries.
• To response to all enquiries in a polite and helpful manner, directing enquiries where appropriate.
• The accurate and timely input of patient details and testing information onto the laboratory computer system.
• To contact requesting sources when patient information is incomplete or ambiguous.
• To phone, when instructed, abnormal or urgent results back to the requesting source.
• To interrogate the hospital Lorenzo/Dart system, as required, for additional patient information to ensure the accuracy of data entered onto the laboratory computer system.
• The accurate and timely distribution of all laboratory reports back to their requesting source.
• To follow all stated Standard Operating Procedures within the section.
• To maintain standards of confidentiality, security and safety in line with national and local guidelines.
• To file completed requests for later retrieval.
• To discard old requests appropriately to maintain patient confidentiality.
• To input results of work referred to other hospitals onto the laboratory computer system prior to authorisation of the report by a senior member of staff

Closing date of applications: 5 November 2026

Interview date: 19 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

For further details / informal visits contact: Name: Carolyn Jowett Job title: Team Leader Email address: [e-mail] Telephone number: 01332 789389

Gareth Moss - 01332 789393