Billing Specialist

Contract Personnel Ltd; Norwich; On-site; GBP 38,000 - 40,000; Full time

Job summary

Contract Personnel Ltd in Norwich is seeking an experienced Billing Specialist to own the monthly telecoms billing process using the aBILLity system. You will ensure invoices are accurate and delivered on time, manage supplier billing information and provide reliable reporting to senior leadership.

This hands-on role offers opportunities to improve billing processes, strengthen controls and enhance the customer experience.

Qualifications

• Proven experience in telecoms billing, revenue assurance or a similar role.
• Experience with aBILLity or a comparable telecoms billing platform.
• Good understanding of telecoms products, tariffs, usage data and supplier billing.
• Strong numerical, analytical, reconciliation and spreadsheet skills.
• Excellent attention to detail and the ability to manage competing deadlines.
• Confident communicator with a proactive, customer-focused approach.

Responsibilities

• Manage the end-to-end monthly bill run, ensuring accuracy and deadlines are met.
• Validate billing data, complete reconciliations and investigate discrepancies.
• Process supplier billing files, tariffs and credits, liaising with suppliers to resolve issues.
• Respond to customer billing queries, managing disputes, corrections and credits through to resolution.
• Produce billing reports and management information for senior leadership.
• Identify opportunities to improve billing accuracy, data quality and processes.
• Maintain robust billing controls and support month-end activities and audits.

Skills

Telecoms billing

Data analysis

Reconciliation

Attention to detail

Communication

Tools

aBILLity

Job description

Billing Specialist

Salary: £38,000-£40,000 per annum DOE
Location: Norwich, NR6

About the role

We're looking for an experienced and detail-oriented Billing Specialist to take ownership of the monthly telecoms billing process using the aBILLity billing system.

You'll ensure customer invoices are accurate and delivered on time, manage supplier billing information, resolve billing queries and provide reliable reporting to senior leadership. This is a hands-on role offering the opportunity to improve billing processes, strengthen controls and enhance the customer experience.

Key responsibilities

• Manage the end-to-end monthly bill run, ensuring accuracy and deadlines are met
• Validate billing data, complete reconciliations and investigate discrepancies
• Process supplier billing files, tariffs and credits, liaising with suppliers to resolve issues
• Respond to customer billing queries, managing disputes, corrections and credits through to resolution
• Produce billing reports and management information for senior leadership
• Identify opportunities to improve billing accuracy, data quality and processes
• Maintain robust billing controls and support month-end activities and audits

About you

• Proven experience in telecoms billing, revenue assurance or a similar role
• Experience with aBILLity or a comparable telecoms billing platform
• Good understanding of telecoms products, tariffs, usage data and supplier billing
• Strong numerical, analytical, reconciliation and spreadsheet skills
• Excellent attention to detail and the ability to manage competing deadlines
• Confident communicator with a proactive, customer-focused approach