Billing Specialist

Contract Personnel Limited; Norwich; On-site; GBP 38,000 - 40,000; Full time

Job summary

Contract Personnel Limited is seeking a detail-oriented Billing Specialist to own the monthly telecoms billing process using the aBILLity system. You will ensure customer invoices are accurate and delivered on time, manage supplier billing information, resolve billing queries and provide reliable reporting to senior leadership.

This hands-on role offers opportunities to improve billing processes, strengthen controls and enhance the customer experience.

Qualifications

• Experience in telecoms billing and revenue assurance.
• Proficient with aBILLity or similar telecoms billing platform.
• Strong numerical, analytical and spreadsheet skills.
• Excellent attention to detail and ability to meet deadlines.

Responsibilities

• Manage end-to-end monthly telecoms bill run.
• Validate billing data and reconciliations; investigate discrepancies.
• Process supplier billing files, tariffs and credits; liaise with suppliers.
• Respond to customer billing queries and resolve disputes.
• Produce billing reports and MI for senior leadership.
• Identify opportunities to improve billing accuracy and processes.
• Maintain robust billing controls and support month-end activities.

Skills

Telecoms billing

Data analysis

Attention to detail

Stakeholder communication

Billing accuracy

Tools

aBILLity

Job description

Billing Specialist

Salary: £38,(Apply online only) £40,(Apply online only) per annum DOE
Location: Norwich, NR6

About the role

We re looking for an experienced and detail-oriented Billing Specialist to take ownership of the monthly telecoms billing process using the aBILLity billing system.

You ll ensure customer invoices are accurate and delivered on time, manage supplier billing information, resolve billing queries and provide reliable reporting to senior leadership. This is a hands-on role offering the opportunity to improve billing processes, strengthen controls and enhance the customer experience.

Key responsibilities

• Manage the end-to-end monthly bill run, ensuring accuracy and deadlines are met
• Validate billing data, complete reconciliations and investigate discrepancies
• Process supplier billing files, tariffs and credits, liaising with suppliers to resolve issues
• Respond to customer billing queries, managing disputes, corrections and credits through to resolution
• Produce billing reports and management information for senior leadership
• Identify opportunities to improve billing accuracy, data quality and processes
• Maintain robust billing controls and support month-end activities and audits

About you

• Proven experience in telecoms billing, revenue assurance or a similar role
• Experience with aBILLity or a comparable telecoms billing platform
• Good understanding of telecoms products, tariffs, usage data and supplier billing
• Strong numerical, analytical, reconciliation and spreadsheet skills
• Excellent attention to detail and the ability to manage competing deadlines
• Confident communicator with a proactive, customer-focused approach

Interested?

If you re a proactive billing professional who takes ownership, enjoys solving problems and is passionate about accuracy and continuous improvement, we d love to hear from you.