Billing Owner - End-to-End for Recurring Revenue

Digital Appointments; Telford; On-site; GBP 30,000 - 42,000; Full time

Job summary

Digital Appointments, near Telford, is seeking a Billing Specialist to own the billing function across recurring contracts. This newly created role is for someone who genuinely knows billing inside out and wants it to be the whole of their job, not just a corner of it.

You will own the end-to-end billing cycle, manage direct debit collections, resolve disputes, and report on billing accuracy and revenue leakage as the group scales.

Qualifications

• Strong, hands-on billing experience in high-volume, preferably recurring or subscription billing.
• Confident with complex billing scenarios: pro-rata, mid-term changes, multiple products/services on one account.
• Solid credit control and aged debt experience.
• Strong Excel skills including lookups and pivots.
• Methodical, accurate approach with a healthy skepticism of numbers.
• Excellent communication to handle disputes and coordinate with internal teams.

Responsibilities

• Own the end-to-end billing cycle across the group's recurring contracts.
• Run, check and release the monthly billing run, including pro-rata charges, mid-contract changes, upgrades, downgrades and cancellations.
• Ensure new contracts, price uplifts and renewals are set up correctly before billing runs.
• Investigate and resolve billing queries and disputes with sales, operations and customers.
• Reconcile billing data against contracts and the finance system; tighten any gaps.
• Manage direct debit collections and payment runs.
• Handle credit control and aged debt; chase and escalate to move debt days in the right direction.
• Report on billing accuracy, revenue leakage and aged debt to finance.
• Improve billing processes and onboarding of acquired businesses onto the group’s billing system.

Skills

Billing experience

Excel

Credit control

Attention to detail

Communication

Education

AAT or CICM qualification

Tools

Billing software experience

Job description

Digital Appointments, near Telford, is seeking a Billing Specialist to own the billing function across recurring contracts. This newly created role is for someone who genuinely knows billing inside out and wants it to be the whole of their job, not just a corner of it.

You will own the end-to-end billing cycle, manage direct debit collections, resolve disputes, and report on billing accuracy and revenue leakage as the group scales.