Billing & Orders Specialist

IRIS; Wigan; On-site; GBP 24,000 - 32,000; Full time

Job summary

IRIS Software Group is seeking a Billing Operations Advisor in the UK for a 12 month fixed term contract. You will manage billing and order queries, maintain customer accounts and collaborate with Sales, Finance and Support to resolve issues.

The role emphasizes accuracy, ownership and customer service, with opportunities to grow within Billing Operations and related finance processes.

Qualifications

• Experience in billing operations or related finance processes.
• Ability to resolve invoicing and order queries with accuracy.
• Comfort using business systems, CRM or finance platforms and Excel.
• Strong numerical skills and attention to detail.
• Good communication across multiple teams and stakeholders.

Responsibilities

• Be the first point of contact for billing, order and account queries.
• Investigate invoicing issues, order queries and discrepancies.
• Process sales orders and renewals, including discounts or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and maintain existing accounts.
• Support product dispatch and licensing issues, coordinating with teams.
• Collaborate with Sales, Finance and Support to resolve queries.
• Complete operations tasks accurately within KPIs and SLAs.
• Identify errors and escalate when needed.

Skills

Billing operations

Finance operations

Order management

Sales administration

Customer operations

Excel

CRM systems

Tools

CRM systems

Finance platforms

Excel

Job description

IRIS Software Group is seeking a Billing Operations Advisor in the UK for a 12 month fixed term contract. You will manage billing and order queries, maintain customer accounts and collaborate with Sales, Finance and Support to resolve issues.

The role emphasizes accuracy, ownership and customer service, with opportunities to grow within Billing Operations and related finance processes.