Billing Operations Specialist (12‑Month FTC)

IRIS; Wigan; Remote; GBP 24,000 - 30,000; Full time

Job summary

IRIS Software Group is seeking a Billing Operations Advisor on a 12 month fixed term contract to join our Billing Operations team of around 50 colleagues across the UK and India. You’ll manage billing and order queries, maintain customer accounts and work with Sales, Finance and Support to resolve issues, driving accuracy and timely invoicing while delivering excellent customer service.

The role offers exposure to end-to-end billing processes, including renewals, discounts, credits and refunds,

Qualifications

• Experience handling billing, invoicing and order management.
• Ability to resolve account discrepancies.
• Confidence using business systems and Excel.
• Strong numerical accuracy and attention to detail.
• Excellent communication across teams.
• Experience following established processes and approvals.
• Proactive, ownership mindset.

Responsibilities

• Be a first point of contact for billing, order and account queries.
• Investigate and resolve invoicing issues and discrepancies.
• Process sales orders and contract renewals.
• Raise credit notes and refunds.
• Set up new customer records and maintain existing accounts.
• Support product dispatch and licensing issues.
• Collaborate with Sales, Finance, Support and other teams.
• Complete regular operations within KPIs and SLAs.
• Identify errors and escalate when needed.
• Share knowledge and suggest process improvements.

Skills

Billing operations

Invoicing

Order management

Customer operations

Excel

CRM systems

Attention to detail

Tools

CRM systems

Finance platforms

Job description

IRIS Software Group is seeking a Billing Operations Advisor on a 12 month fixed term contract to join our Billing Operations team of around 50 colleagues across the UK and India. You’ll manage billing and order queries, maintain customer accounts and work with Sales, Finance and Support to resolve issues, driving accuracy and timely invoicing while delivering excellent customer service.

The role offers exposure to end-to-end billing processes, including renewals, discounts, credits and refunds,