Billing & Order Operations Specialist (12m FTC)

IRIS Software Group; Greater Manchester; Hybrid; GBP 22,000 - 31,000; Full time

Benefits offered by this job

Remote working available

12 month fixed term contract

Job summary

IRIS Software Group is seeking a Billing Operations Advisor on a 12-month fixed-term contract to manage billing, invoicing, order records and renewals. You’ll collaborate with Sales, Finance and Support to ensure issues are resolved and data remains accurate across the UK.

The role suits those with billing, finance operations or order-management experience who thrive in a data-driven, process-focused environment. Hybrid working options available for UK-based employees.

Qualifications

• Experience in billing operations, finance operations, order management or related process-driven roles.
• Strong numerical skills and attention to detail.
• Ability to navigate CRM and finance platforms to resolve issues.

Responsibilities

• Be the first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies.
• Process sales orders and contracts, including renewals and discounts where applicable.
• Raise credit notes and refunds as needed.
• Maintain accurate customer records and support product licensing processes.
• Collaborate with Sales, Finance and Support to resolve complex queries.

Skills

Billing operations

Finance operations

Order management

Sales administration

Customer operations

Process-driven

Tools

CRM systems

Excel

Finance platforms

Job description

IRIS Software Group is seeking a Billing Operations Advisor on a 12-month fixed-term contract to manage billing, invoicing, order records and renewals. You’ll collaborate with Sales, Finance and Support to ensure issues are resolved and data remains accurate across the UK.

The role suits those with billing, finance operations or order-management experience who thrive in a data-driven, process-focused environment. Hybrid working options available for UK-based employees.