Billing & Order Operations Specialist

IRIS; Wigan; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Remote working policy

Career development opportunities

Job summary

IRIS Software Group is seeking a Billing Operations Advisor for a 12-month fixed-term contract in the UK. The role covers billing, invoicing, renewals, and ongoing account support, working with Sales, Finance and Support teams to resolve issues and ensure accurate customer data.

You’ll manage billing queries, maintain customer accounts, process orders and contracts, and handle licensing issues, with a focus on accuracy, ownership and customer experience.

Qualifications

• Experience managing customer or internal queries through to resolution.
• Experience with orders, invoices, customer accounts, credits, refunds or similar transactional processes.
• Confidence using business systems, CRM or finance platforms and Excel/spreadsheets.
• Good numerical skills and confidence checking figures and spotting discrepancies.
• Strong attention to detail when working with customer, order or financial information.
• Experience following established processes, approval controls and procedures.
• The ability to investigate problems, identify the right next step and elevate when necessary.

Responsibilities

• Be a first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies, keeping people updated along the way.
• Process sales orders and contract renewals, including discounts, approvals or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and accurately maintain existing accounts.
• Support product dispatch and initial setting, including helping resolve software licensing issues.
• Work closely with Sales, Finance, Support and other teams to progress and resolve queries.
• Complete regular operational activities accurately and within agreed KPIs, SLAs and deadlines.
• Identify errors or exceptions and take appropriate action or elevate where needed.
• Share knowledge with colleagues and contribute ideas that improve processes, accuracy and customer experience.

Skills

CRM platforms

Excel

Attention to detail

Organization skills

Proactive approach

Communication skills

Tools

Billing systems

Finance platforms

Job description

IRIS Software Group is seeking a Billing Operations Advisor for a 12-month fixed-term contract in the UK. The role covers billing, invoicing, renewals, and ongoing account support, working with Sales, Finance and Support teams to resolve issues and ensure accurate customer data.

You’ll manage billing queries, maintain customer accounts, process orders and contracts, and handle licensing issues, with a focus on accuracy, ownership and customer experience.