Billing Operations Specialist (12-Month Contract)

IRIS; Wigan; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Remote Working

Global impact

Career development

Inclusive culture

Job summary

IRIS Software Group is seeking a Billing Operations Advisor on a 12 month fixed term contract. You will manage billing and order queries, maintain customer accounts, and collaborate with Sales, Finance and Support to resolve issues.

The role sits within the Billing Operations team of around 50 colleagues across the UK and India. You’ll be handling invoicing, licensing, renewals and account support, ensuring accuracy and timely processing while meeting KPIs and deadlines.

Qualifications

• Experience managing customer or internal queries through to resolution.
• Experience with orders, invoices, customer accounts, credits, refunds or similar transactional processes.
• Confidence using business systems, CRM or finance platforms and Excel/spreadsheets.
• Good numerical skills and confidence checking figures and spotting discrepancies.
• Strong attention to detail when working with customer, order or financial information.
• Experience following established processes, approval controls and procedures.
• The ability to investigate problems, identify the right next step and elevate when necessary.
• Clear communication skills and confidence working with customers and colleagues across different teams.

Responsibilities

• Be a first point of contact for billing, order and account queries from customers and internal teams.
• Investigate and resolve invoicing issues, order queries and account discrepancies, keeping people updated along the way.
• Process sales orders and contract renewals, including those requiring discounts, approvals or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and accurately maintain existing accounts.
• Support product dispatch and initial setting, including helping resolve software licensing issues.
• Work closely with Sales, Finance, Support and other teams to progress and resolve queries.
• Complete regular operational activities accurately and within agreed KPIs, SLAs and deadlines.
• Identify errors or exceptions and take appropriate action or elevate where needed.
• Share knowledge with colleagues and contribute ideas that improve processes, accuracy and customer experience.
• Experience with billing, invoicing, order processing, finance systems or software licensing would be particularly useful, but transferable operational experience is also welcome.

Skills

Billing operations

Order management

Customer service

Excel

CRM

Attention to detail

Communication

Tools

CRM systems

Finance platforms

Excel

Job description

IRIS Software Group is seeking a Billing Operations Advisor on a 12 month fixed term contract. You will manage billing and order queries, maintain customer accounts, and collaborate with Sales, Finance and Support to resolve issues.

The role sits within the Billing Operations team of around 50 colleagues across the UK and India. You’ll be handling invoicing, licensing, renewals and account support, ensuring accuracy and timely processing while meeting KPIs and deadlines.