Billing & Invoicing Operations Specialist

IRIS Software Group; Greater Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

IRIS Software Group in the United Kingdom is looking for a Billing Operations Advisor on a 12‑month fixed term contract to manage billing, licensing and renewals while delivering excellent customer support.

You’ll collaborate with Sales, Finance and Support teams to resolve queries, process orders and maintain accurate customer records, ensuring smooth invoicing and licensing experiences for our global customer base.

Qualifications

• Experience in billing operations or similar process-driven roles.
• Experience with orders, invoices, and account management.
• Ability to work with finance systems and licensing.
• Strong numerical and data accuracy.
• Experience following processes and approvals.

Responsibilities

• Be first point of contact for billing, order and account queries.
• Investigate and resolve invoicing issues and account discrepancies.
• Process sales orders and contract renewals, including discounts or special requirements.
• Raise credit notes and refunds where appropriate.
• Set up new customer records and maintain existing accounts.
• Support product dispatch and licensing issues.
• Work with Sales, Finance, Support to progress queries.
• Complete regular operational activities within KPIs, SLAs and deadlines.
• Identify errors or exceptions and escalate as needed.
• Share knowledge to improve processes and customer experience.

Skills

Billing operations

Customer operations

Numerical skills

Attention to detail

Excel

CRM systems

Communication skills

Organisational skills

Tools

CRM systems

Finance platforms

Excel / Spreadsheets

Job description

IRIS Software Group in the United Kingdom is looking for a Billing Operations Advisor on a 12‑month fixed term contract to manage billing, licensing and renewals while delivering excellent customer support.

You’ll collaborate with Sales, Finance and Support teams to resolve queries, process orders and maintain accurate customer records, ensuring smooth invoicing and licensing experiences for our global customer base.