Billing & Order Specialist – Data Integrity & Workflow Excellence

Hollybank Trustees Ltd; Horsham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

50% off broadband & utility packages

33 days holiday allowance including BH

5 extra days leave based on service

Buy & Sell holiday scheme

Friday fridge

Company lunches

Paid Charity leave

Job summary

Global 4 is seeking an enthusiastic Billing & Order Administrator to join our team on-site in Horsham. The role focuses on triaging, validating, and processing billing tickets, orders, and customer queries with precision and data integrity.

You will handle high-volume tasks, provide feedback to improve submissions, and liaise with customers and internal teams to ensure smooth workflows and accurate billing. A professional telephone manner is essential.

Qualifications

• High attention to detail and strong process discipline.
• Excellent written and verbal communication skills with a professional telephone manner.
• Self-motivated, organised, and able to prioritise effectively during busy billing cycles.
• Comfortable using structured CRM/PSA platforms (such as Autotask or similar service management tools).
• Proficient in Microsoft Office, particularly basic Excel reporting.
• Foundational awareness of telecoms and IT services is advantageous but not essential.
• Experience handling high-volume ticket queues in a structured admin environment is desirable.

Responsibilities

• Review, triage, and process incoming billing tickets, credit requests, invoice queries, engineer charges, and customer disputes.
• Provide structured, constructive feedback on incomplete submissions before work is assigned.
• Help reduce errors and rework.
• Support incoming customer calls and emails, ensuring billing queries are logged, categorised, and routed accurately.
• Monitor overdue, urgent, or high-priority tickets, following defined escalation paths to control bottlenecks.
• Complete low-complexity billing and provisioning tasks, including service ceases, restrictions, transfers, price plan updates, and order checks.
• Validate, reconcile, and correct customer, order, and billing data across internal systems to ensure timely and accurate billing.
• Run Excel reports to highlight data trends, anomalies, and exceptions for the wider billing and operations teams.
• Liaise professionally with customers, suppliers, and internal departments, maintaining clear documentation and ticket notes.

Skills

Attention to detail

Communication skills

Self-motivated

CRM/PSA platforms (Autotask)

MS Office / Excel

Telecoms knowledge

Ticket queue experience

Tools

Autotask or similar PSA tool

Job description

Global 4 is seeking an enthusiastic Billing & Order Administrator to join our team on-site in Horsham. The role focuses on triaging, validating, and processing billing tickets, orders, and customer queries with precision and data integrity.

You will handle high-volume tasks, provide feedback to improve submissions, and liaise with customers and internal teams to ensure smooth workflows and accurate billing. A professional telephone manner is essential.