Order Administrator

Instron; High Wycombe; On-site; GBP 22,000 - 28,000; Full time

Job summary

Instron in High Wycombe is seeking an Order Administrator to manage the order-to-invoice process, entering sales orders accurately and resolving entry issues. You will support the Order Entry Team Lead, coordinate with Service and Sales, and handle invoices, statements, and payment chasing for EMEA accounts receivable.

The role requires strong analytical and interpersonal skills, effective communication across levels, solid PO knowledge, and good computer literacy.

Qualifications

• Sound analytical and interpersonal skills.
• Able to communicate effectively with all levels of the organisation & external customers.
• Good knowledge of Purchase Orders and contractual terms to ensure Sales order accuracy & prompt payment.
• Understanding of credit control function.
• Demonstrates prioritisation.
• High standard of computer literacy.
• French/German languages beneficial but not essential.

Responsibilities

• Be the point of contact for internal and external customer queries relating to order entry /status
• Assist Order Entry Team Lead with entering and processing sales orders in an accurate and timely manner
• Work with Operations and Sales teams to resolve order entry queries
• Maintain and update OE spreadsheets for business reporting
• Raise advance customer invoices
• Proactively chase customer invoice payments for EMEA (excluding Italy)
• Generate customer AR statements
• Support invoice query resolution

Skills

Analytical skills

Interpersonal skills

Communication

Purchase Orders knowledge

Credit control understanding

Prioritisation

Computer literacy

French/German language skills (benefit

Job description

Job Description

As an Order Administrator in our High Wycombe office, you’ll keep our order‑to‑invoice process running smoothly—vetting and entering sales orders with accuracy, resolving entry issues, and supporting the Order Entry Team Lead day to day. You’ll provide clear, timely information to Service and Sales teams, while managing invoices, statements, and payment chasing to support the EMEA Accounts Receivable function. With a mix of administration, reporting, and customer coordination, this role puts you at the centre of ensuring every order is handled efficiently and professionally.

Key Tasks & Responsibilities

• Be the point of contact for internal and external customer queries relating to order entry /status
• Assist Order Entry Team Lead with entering and processing sales orders in an accurate and timely manner
• Work with Operations and Sales teams to resolve order entry queries
• Maintain and update OE spreadsheets for business reporting
• Raise advance customer invoices
• Proactively chase customer invoice payments for EMEA (excluding Italy)
• Generate customer AR statements
• Support invoice query resolution

Key Experience And Competencies (includes Skills)

• Sound analytical and interpersonal skills
• Able to communicate effectively with all levels of the organisation & external customers
• Good knowledge of Purchase Orders and contractual terms to ensure Sales order accuracy & prompt payment
• Understanding of credit control function
• A good demonstration of prioritisation
• A high standard of computer literacy
• French/German languages beneficial but not essential.