Billing & Order Administrator

Hollybank Trustees Ltd; Horsham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

50% off broadband & utility packages

33 days holiday allowance including BH

5 extra days leave based on service

Buy & Sell holiday scheme

Friday fridge

Company lunches

Paid Charity leave

Job summary

Global 4 is seeking an enthusiastic Billing & Order Administrator to join our team on-site in Horsham. The role focuses on triaging, validating, and processing billing tickets, orders, and customer queries with precision and data integrity.

You will handle high-volume tasks, provide feedback to improve submissions, and liaise with customers and internal teams to ensure smooth workflows and accurate billing. A professional telephone manner is essential.

Qualifications

• High attention to detail and strong process discipline.
• Excellent written and verbal communication skills with a professional telephone manner.
• Self-motivated, organised, and able to prioritise effectively during busy billing cycles.
• Comfortable using structured CRM/PSA platforms (such as Autotask or similar service management tools).
• Proficient in Microsoft Office, particularly basic Excel reporting.
• Foundational awareness of telecoms and IT services is advantageous but not essential.
• Experience handling high-volume ticket queues in a structured admin environment is desirable.

Responsibilities

• Review, triage, and process incoming billing tickets, credit requests, invoice queries, engineer charges, and customer disputes.
• Provide structured, constructive feedback on incomplete submissions before work is assigned.
• Help reduce errors and rework.
• Support incoming customer calls and emails, ensuring billing queries are logged, categorised, and routed accurately.
• Monitor overdue, urgent, or high-priority tickets, following defined escalation paths to control bottlenecks.
• Complete low-complexity billing and provisioning tasks, including service ceases, restrictions, transfers, price plan updates, and order checks.
• Validate, reconcile, and correct customer, order, and billing data across internal systems to ensure timely and accurate billing.
• Run Excel reports to highlight data trends, anomalies, and exceptions for the wider billing and operations teams.
• Liaise professionally with customers, suppliers, and internal departments, maintaining clear documentation and ticket notes.

Skills

Attention to detail

Communication skills

Self-motivated

CRM/PSA platforms (Autotask)

MS Office / Excel

Telecoms knowledge

Ticket queue experience

Tools

Autotask or similar PSA tool

Job description

Location: On site / Horsham, UK
job type: Permanent / Full-time
Sector and subsector: Office Support | Customer Service
Annual Salary range:from £ 28,000.00 to £ 34,000.00

Hours: 8:30 – 5:30 Monday to Friday

Location: Horsham, West Sussex

Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious

individual who would like an opportunity to build their career. If you enjoy a fun and social work

environment along with having the opportunity to develop your skillset further, this is worth exploring!

We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating

and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new

clients to our family constantly, all while nurturing our existing ones who are thrilled with our service.

Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our

Due to a rapid rate of growth, supported by a number of customer base acquisitions, Global 4 is looking

for an enthusiastic and detail-driven Billing & Order Administrator to join our dedicated operations

division.

The successful candidate will act as a key governance checkpoint across our billing and

provisioning workflows, ensuring incoming tickets, orders, and customer queries are accurately triaged,

validated, and processed. You will play a pivotal role in maintaining workflow discipline, data integrity,

and seamless operational excellence.

What will you be doing?

• Review, triage, and process incoming billing tickets, credit requests, invoice queries, engineer
• charges, and customer disputes.
• Provide structured, constructive feedback on incomplete submissions before work is assigned,
• helping reduce errors and rework.
• Support incoming customer calls and emails, ensuring billing queries are logged, categorised, and
• routed accurately.
• Monitor overdue, urgent, or high-priority tickets, following defined escalation paths to control
• bottlenecks.
• Complete low-complexity billing and provisioning tasks, including service ceases, restrictions,
• transfers, price plan updates, and order checks.
• Validate, reconcile, and correct customer, order, and billing data across internal systems to ensure
• timely and accurate billing.
• Run Excel reports to highlight data trends, anomalies, and exceptions for the wider billing and
• operations teams.
• Liaise professionally with customers, suppliers, and internal departments, maintaining clear
• documentation and ticket notes.

Required Skills & Experience

• High attention to detail and strong process discipline.
• Excellent written and verbal communication skills with a professional telephone manner.
• Self-motivated, organised, and able to prioritise effectively during busy billing cycles.
• Comfortable using structured CRM/PSA platforms (such as Autotask or similar service management
• tools).
• Proficient in Microsoft Office, particularly with basic Excel reporting, sorting, and filtering.
• Foundational awareness of telecoms and IT services (e.g. broadband circuits, hosted voice/SIP,
• mobiles, billing queries) is advantageous but not essential.
• Previous experience handling high-volume ticket queues or working within a structured customer
• service/admin environment is desirable.

Who are Global 4?

Here at Global 4, We Love Tech and offer a range of services and products to support businesses across

the whole of the UK. Our vision is to solve our customers technology challenges, by advising and

implementing the right solution, and always demonstrating best in class service excellence. We offer a

wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and

mobiles as well as energy.

As a forward-thinking business utilising the latest technology, we support a wide range of clients in

multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our

Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001

accreditations! The experience we provide our customers with is unparalleled, and our proposition

enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.

With a clear vision and strong values, Global 4 is looking to expand its incredible team and require

driven, passionate, and personable professionals to join their mission. We continue to Grow Together,

investing in our people and our product offering. If you’re looking for a change, for a challenge, for

reward, and can Work Hard, Play Hard, now is the time to join Global 4!

What benefits will you receive?

• 50% off our Broadband & Utility packages, completely free after two years.
• 33 days holiday allowance including bank holidays.
• 5 additional days leave granted based upon length of service.
• Buy & Sell holiday allowance scheme.
• Friday fridge.
• Company lunches.
• Paid Charity leave.