Billing Administrator – Permanent Rose Communications Group

RCUK Offers Great Deals; Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Healthcare plans

Discounted Hardware, Mobile and Broadb

Income Protection

Life Assurance

Holiday Advantage Schemes

And many more!

Job summary

RCUK, part of the Rose Communications Group, is seeking a Billing Administrator on a permanent basis at our London office (Stamford Hill). You will support the Billing Team with administrative duties, ensure smooth billing processes for new customers and connections, and handle communications via phone, email and post.

The role requires strong IT skills (Excel, Outlook, Word), excellent English, attention to detail and the ability to multitask.

Qualifications

• Attention to detail with accuracy in data and processes.
• Ability to work under pressure while meeting deadlines.
• Strong written and verbal English communication skills.
• Professional phone etiquette and customer service focus.
• Team player with flexible attitude and reliability.
• Multitask effectively and prioritise tasks.
• Strong organisational and planning abilities.
• Confidential handling of information.
• Proficiency in Microsoft Excel, Outlook and Word.

Responsibilities

• Administrative duties to support the Billing Team.
• General office administrative duties.
• Ensuring a smooth billing process for new RCUK customers and connections.
• Communications via phone calls, email, and post.
• Entering customer information in databases.
• Providing professional customer service for billing queries.
• Supporting the billing and mobile or telecoms processes.
• Assisting with parcels, packaging, and shipping.
• Escalating queries and concerns when necessary.
• Ensuring all procedures are compliant.
• Completing various ad hoc projects and tasks as assigned.
• Assist with customer payments and account balances.

Skills

Attention to detail

Work under pressure

Verbal and written communication

Telephone manner

Team player

Multitasking

Organisational skills

Confidentiality

Excel, Outlook, Word

Tools

Microsoft Excel

Outlook

Word

Job description

Title: Billing Administrator - Permanent
Location: RCUK, 92-94 Stamford Hill, London N16 6XS
Hours: Monday - Friday: 9:30 AM - 6:00 PM

Company Description: RCUK, part of the Rose Communications Group, is an Ofcom registered and expanding telecoms company. With four retail branches in the UK, we are committed to servicing our customers' UK and international travel needs. RCUK has trade agreements with all the major UK networks and carriers across a full range of products and services. At RCUK we have worked hard to build our product and service portfolio to ensure we are able to cater to our clients' individual and business telecoms requirements.

As a Billing Administrator, your role includes:

• Administrative duties to support the RCUK Billing Team
• General office administrative duties
• Ensuring a smooth billing process for new RCUK customers and connections
• Communications via phone calls, email, and post
• Entering customer information in our databases
• Providing professional customer service for all billing queries
• Supporting the billing and mobile or telecoms processes
• Assisting with parcels, packaging, and shipping
• Escalating queries and concerns when necessary
• Ensuring all procedures are compliant
• Completing various ad hoc projects and tasks as assigned
• Assist with customer payments and account balances

Required Skills and Abilities:

• High attention to detail
• Ability to work under pressure
• Confident and professional verbal and written communication
• Good telephone manner
• Flexible attitude and a good team player
• Ability to multitask and prioritise workload
• Strong organisational and planning skills
• Ability to maintain confidentiality

Skills and Qualifications:

• Excellent IT skills, specifically Microsoft Excel, Outlook and Word
• Proficiency in English grammar, as well as strong written and verbal skills

What We Offer:

• Competitive salary with annual KPIs
• Opportunity to play a key role in driving business growth
• A collaborative and dynamic working environment

Employee Benefit schemes:

• Healthcare plans
• Discounted Hardware, Mobile and Broadband
• Income Protection
• Life Assurance
• Holiday Advantage Schemes
• And many more!