Billing Operations Manager

e.surv Chartered Surveyors; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Car allowance or company car

Private healthcare

Pension scheme

RICS membership and CPD support

Job summary

LSL Property Services plc in Newcastle upon Tyne is seeking a Billing Operations Manager to lead end-to-end billing across divisions, ensuring accuracy, governance, and timely invoicing within a central Finance team based in Newcastle. The role focuses on strengthening cash discipline and delivering reliable service.

You will develop a small team, manage stakeholder relations across divisions, and drive process improvements.

Qualifications

• Experience leading an Accounts Receivable or Billing team.
• Experience handling customer, account or transaction information with a good level of accuracy.
• Experience creating KPI reporting.
• Experience of process improvement.

Responsibilities

• Managing end-to-end billing and invoice production.
• Ensuring billing controls, governance, and compliance.
• KPI reporting and month-end analysis.
• Process improvement and root cause analysis.
• Leading and developing a small team.
• Stakeholder management across divisions.

Skills

Billing leadership

KPI reporting

Process improvement

Accounts Receivable

Job description

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Billing Operations Manager - Newcastle Upon Tyne, UK

Newcastle Upon Tyne, UK Permanent Full-Time Hybrid JobID 1474

The opportunity

LSL Property Services plc is one of the UK’s leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for a Billing Operations Manager to join our Central Finance team.

Based in our Newcastle upon Tyne office, the Billing Operations Manager will lead and continuously improve billing operations across multiple divisions. This role ensures accurate and timely invoicing, strong controls, effective issue resolution, and a well-coached team that delivers reliable service to customers and internal stakeholders. You will be responsible for strengthening cash discipline through accuracy, governance, and insights to prevent recurring issues.

What you’ll be doing?

• Managing end-to-end billing and invoice production
• Ensuring billing controls, governance, and compliance
• KPI reporting and month-end analysis
• Process improvement and root cause analysis
• Leading and developing a small team
• Stakeholder management across divisions

What we’re looking for

• Experience leading an Accounts Receivable or Billing team
• Experience handling customer, account or transaction information with a good level of accuracy.
• Experience creating KPI reporting
• Experience of process improvement

Why join LSL?

• Join a newly centralised Finance Hub and help shape how our Billing service develops.
• Take ownership of a key finance operation with the opportunity to improve processes and ways of working.
• Lead and develop a team within a changing and evolving finance environment.
• Work collaboratively with colleagues across Finance, Procurement and the wider LSL Group.

Be part of a major UK property services group at an exciting stage in the development of its finance operations.

Location: Newcastle upon Tyne – predominantly office-based.

If you’re an experienced Billing Operations Manager professional who enjoys leading teams, improving processes and delivering a high-quality finance service, we’d love to hear from you.

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What’s on offer?

A Rewarding Package

• Market-leading salary & generous incentive package
• Car allowance or company car options from a range of premium brands
• A great variety of work in every postcode
• Home-based working with our cutting-edge iPad technology
• We’ll provide you with everything you need and more to support your activities
• Private healthcare, pension scheme top ups, retail vouchers, Income Protection and Critical Illness cover
• Keep your professional development on track with paid RICS membership and fully covered CPD requirements
• Become a true partner in our growth with access to SAYE and BAYE share investment plans

Investing in you

Our people are at the core of everything we do. We invest to provide efficiencies, enabling our surveyors to spend more time sharing their expert advice. We make a conscious effort for continuous growth and development of our people.

Frequently asked questions

• What's the work environment like at e.surv?
• Are there opportunities for remote work?
• How does e.surv Chartered Surveyors support professional development?
• Are there any specific requirements for working at e.surv?

Take your next step

We want to help our people to be the best version they can through a supportive culture, access to personal development and continuous improvement of our practices. If you’d like to be part of that