Billing Team Leader

Ampa; United Kingdom; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

Ampa is seeking a Billing Team Leader to manage the end-to-end billing lifecycle across our group. The role combines people leadership with hands-on operational delivery, driving standardised, accurate billing aligned with client requirements and group policies.

You will lead a team across multiple brands, collaborate with finance, commercial and client stakeholders, and contribute to the ongoing development of a centralised billing function in a flexible, hybrid work environment.

Qualifications

• Substantial billing or revenue-cycle experience in a legal or professional services environment.
• Experience supervising or leading a team in a high-volume, deadline-driven operation.
• Strong understanding of end-to-end billing, WIP management and controls.
• Experience with eBilling platforms and client portals.
• UK VAT knowledge and, where relevant, the SRA Accounts Rules and cross-border billing.
• Ability to build relationships with partners and stakeholders.
• Experience driving process improvements and system changes.
• Strong analytical and organisational skills with tight deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Lead, coach and develop billing team members to create a collaborative, service-led culture.
• Plan workloads, monitor capacity and ensure cover for peaks and BAU.
• Ensure accurate end-to-end billing from pre-bill to posting and filing.
• Coordinate various billing requirements including multi-payer and eBilling.
• Maintain compliance with VAT, SARs and client terms.
• Work with credit control to embed PO requirements in billing.
• Develop the central billing function and standard operating procedures.
• Build trusted relationships with partners and stakeholders.
• Monitor billing performance and drive continuous improvement.

Skills

Billing leadership

Stakeholder management

Process improvement

Attention to detail

Analytical skills

Tools

Aderant

Job description

Billing Team Leader

Department: Ampa Group Services - Group Operations - Business Support - Administration - 9501

Employment Type: Permanent - Full Time

Location: Flexible

Reporting To: Tracey Davies

Description

Billing Team Leader
How we work

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible. After all, we value what you do, not where you do it. We have hubs in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be a blend of home and office based work with travel as required into any of our Midlands hubs.

Reporting to

Head of Finance Operations

Role Purpose

The Billing Team Leader leads the day-to-day delivery of a high-quality, accurate and responsive billing service across the group’s house of brands and professional services businesses. The role combines people leadership, operational control, stakeholder partnership and continuous improvement, ensuring that billing activity is completed consistently, efficiently and in line with client requirements, group policies and applicable legal and VAT obligations. The role is central to the development and scaling of the central billing function. It will help transition billing from fragmented, reactive activity to a proactive, standardised and value-driven service, while recognising that individual brands, teams and clients may require tailored delivery within an agreed group control framework. The postholder will be a visible operational leader and billing subject‑matter expert, working with partners, fee earners, business support colleagues and Finance Operations to improve billing outcomes, strengthen financial hygiene and support cash flow, lock‑up and forecasting objectives.

What you will be doing:

Team leadership

• Lead, coach and develop billing team members, creating a collaborative, accountable and service‑led culture aligned with group values.
• Plan and allocate workloads, monitor capacity and provide appropriate cover for business‑as‑usual activity, billing peaks and planned change.
• Set clear objectives and service expectations; provide regular feedback, one‑to‑ones, performance support and development planning.
• Support recruitment, induction, training, succession planning and the development of billing expertise across the team.
• Create a culture of continuous learning, knowledge sharing and constructive challenge, enabling team members to take end‑to‑end ownership.

Operational billing delivery

• Oversee the accurate and timely completion of the end‑to‑end billing process for teams and brands within scope, from pre‑bill preparation and review through to bill production, approval, posting and appropriate filing or delivery.
• Coordinate standard, composite, multi‑payer, split, eBilling and other complex billing requirements, escalating material exceptions or risks appropriately.
• Ensure billing instructions, narratives, rates, discounts, disbursements, write‑offs, VAT treatment, payer details, budgets and billing cycles are applied accurately.
• Ensure all billing practices, and processes remain compliant with SARs
• Work closely with credit control to monitor and embed purchase order requirements into the billing process.
• Maintain effective daily, weekly, month‑end and year‑end routines so deadlines are met without creating avoidable period‑end congestion.
• Monitor queues, aged items, rejected bills, eBilling failures, unbilled WIP and other exceptions, ensuring prompt investigation, resolution and escalation.
• Provide hands‑on operational support for complex or high‑priority matters where required, while retaining appropriate oversight of the wider service.

Central billing function development

• Support the design, implementation and phased expansion of the central billing function, helping to stabilise transferred activity before scaling across group.
• Help define and embed common billing policies, workflows, controls, service levels, quality checks, standard operating procedures and clear ownership points.
• Capture, map and challenge existing processes, identifying duplication, control gaps and opportunities to simplify or automate.
• Support testing, implementation and adoption of system and process changes, including effective use and configuration of Aderant and associated billing or eBilling tools.

House of brands and stakeholder partnership

• Act as a principal day‑to‑day contact for billing stakeholders across designated brands, developing a strong understanding of their operating models, clients, services and billing priorities.
• Build trusted relationships with partners, fee earners, brand leadership, finance colleagues and business support teams, ensuring expectations, responsibilities and service standards are clear.
• Work closely with the bids team and client partners to identify and seamlessly feed in new key client/framework requirements.
• Provide practical guidance on billing requirements and best practice.

Revenue performance, WIP and insight

• Support effective management of the billing lifecycle and WIP by maintaining visibility of work awaiting action, billing readiness, exceptions and delivery against agreed timetables.
• Work with revenue control, credit control, commercial finance and operational colleagues to improve the flow from work undertaken to accurate billing and onward cash collection.
• Identify trends, recurring causes of delay, revenue leakage and avoidable rework, liaise with commercial managers , agreeing corrective actions, and futureproofing.

Controls, quality and compliance

• Maintain a robust quality‑control framework for billing, including proportionate review, exception checking, reconciliation.
• Ensure activity is undertaken in accordance with internal finance policies, delegated authorities, information security requirements, client terms and applicable regulatory and statutory requirements, including VAT and the SRA Accounts Rules where relevant.
• Ensure client and matter billing requirements, outside counsel guidelines and eBilling rules are understood, documented and reflected in delivery.
• Maintain accessible and current process documentation, supporting internal and external audit activity as required.
• Identify potential errors, control failures or service risks early, contain their impact, elevate appropriately and support remediation.

Service management and continuous improvement

• Monitor service quality, turnaround times, accuracy, stakeholder experience and team productivity against agreed measures and service levels.
• Use data, team insight and stakeholder feedback to prioritise improvements that reduce rework, strengthen controls and improve the client and colleague experience.
• Lead or contribute to billing and wider Finance Operations projects, ensuring operational requirements are understood and changes are embedded effectively.
• Maintain productive working relationships across Finance Operations and other group services, resolving hand‑off issues and supporting joined‑up end‑to‑end processes.
• Champion standardisation and automation where these improve control and service, while applying sound judgement where a tailored approach is commercially or operationally justified.

Personal Attributes

• Detail‑oriented with a high level of accuracy.
• Ability to work under pressure and meet deadlines.
• Proactive and self‑motivated.
• Strong ethical standards and integrity.

What you will need:

Essential

• Substantial billing or revenue‑cycle experience gained within a legal or professional services environment.
• Experience of supervising, coaching or leading a team in a high‑volume, deadline‑driven operation.
• Strong understanding of end‑to‑end billing processes, WIP management, financial controls and the dependencies between billing, revenue and collections.
• Experience of eBilling platforms, client billing portals and structured client billing guidelines.
• Working knowledge of UK VAT and, where relevant to the work in scope, the SRA Accounts Rules and cross‑border billing considerations.
• Experience of handling complex billing requirements and resolving operational exceptions with sound judgement and attention to detail.
• Proven ability to build credible working relationships with partners, senior stakeholders and operational teams.
• Experience of improving processes, documenting controls and supporting successful operational or systems change.
• Strong analytical and organisational skills, with the ability to interpret information, prioritise competing requirements and meet strict deadlines.
• Excellent written and verbal communication skills, including the ability to explain technical billing matters clearly to varied audiences.
• High level of integrity, discretion and awareness of information security and confidentiality requirements.

Desirable

• Experience of Aderant, or a comparable professional services practice‑management or finance system.
• Experience of establishing, centralising or scaling a shared billing service across multiple brands, practices, offices or entities.
• Advanced Excel skills and experience producing operational reporting or dashboards.
• Excellent communication and interpersonal skills

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Additional information

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