Billing Manager — Hybrid Lead, Drive Billing Excellence

Clarity Travel Ltd.; Manchester; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Refer a friend £1000 bonus (unlimited)

Generous holiday entitlement

Birthday day off

Staff awards

Hotel and airline discounts

Employee Assistance Programme

Hybrid after probation

Job summary

Clarity Travel Ltd. is seeking a Billing Manager to lead a high-volume billing team, ensuring accurate invoicing and strong cashflow. You will drive process improvements, manage exceptions, and maintain data integrity across systems in a fast-paced travel environment.

The role requires strong leadership, deep experience in billing/AR, and proficiency with financial systems and Excel. Hybrid work after probation is available, with a focus on delivering reliable service and cost-effective billing

Qualifications

• Proven experience in billing, accounts receivable, or finance operations.
• Previous experience managing or supervising a team in a high-volume environment.
• Strong numerical accuracy and confidence working with transactional data.
• Experience with financial systems, billing platforms, CRM tools, and Excel.
• Ability to analyse problems, identify root causes, and implement solutions.
• Clear and confident communicator, able to explain billing information to non-finance stakeholders.
• Highly organised, proactive, and able to prioritise effectively under pressure.
• Strong focus on quality, consistency, and continuous improvement.

Responsibilities

• Lead and coach a team of Billing Agents, setting clear objectives and performance expectations.
• Monitor team output, accuracy, and productivity, ensuring SLAs and KPIs are consistently met.
• Provide ongoing feedback, training, and support to improve capability and resilience.
• Act as escalation point for complex queries, issues, and customer concerns.
• Oversee the validation, reconciliation, and accuracy of billing data across all customer bookings.
• Ensure automated invoicing processes run efficiently, with effective management of exception queues.
• Review and approve manual invoicing activity where required.
• Ensure consistent application of billing standards, controls, and processes across the team.
• Oversee the handling of billing queries via Freshdesk, ensuring timely and accurate responses.
• Work closely with customers, suppliers, and internal teams to resolve issues and maintain service levels.
• Build strong relationships with Finance, Accounts Payable, Operations, and Customer Service.
• Ensure accurate reconciliation of credit card spend and correct ledger coding.
• Oversee validation of VAT, taxes, exchange rates, and cost allocations.
• Maintain strong internal controls and ensure compliance with audit requirements.
• Support internal and external audits and implement any required improvements.
• Identify root causes of recurring billing issues and implement solutions.
• Drive improvements to billing processes, systems, and data quality.
• Support automation initiatives and continuous improvement projects across the function.
• Contribute to wider finance and business transformation activities.

Skills

Billing experience

Accounts receivable

Team leadership

Financial systems

VAT/tax knowledge

Excel proficiency

CRM tools

Education

AAT (Level 2-4) or working towards

NVQ Level 2 or 3 in Accounting or Finance

Degree or HND in Finance, Accounting, Business, or related discipline

Diploma or Certificate in Accounting, Finance, or Bookkeeping

Tools

Freshdesk

Job description

Clarity Travel Ltd. is seeking a Billing Manager to lead a high-volume billing team, ensuring accurate invoicing and strong cashflow. You will drive process improvements, manage exceptions, and maintain data integrity across systems in a fast-paced travel environment.

The role requires strong leadership, deep experience in billing/AR, and proficiency with financial systems and Excel. Hybrid work after probation is available, with a focus on delivering reliable service and cost-effective billing