Billing Dispute Specialist: Customer Resolution Pro

0804 Chubb Fire & Security Ltd; Lancashire; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Company pension (5% matched)

Free onsite parking

Cycle to work

Employee referral scheme (£1000)

Life Assurance (4 x Basic Salary)

Discount platform

Job summary

Chubb Fire & Security is seeking a Dispute Resolution Specialist in Blackburn (BB1 2PR) for a permanent, full-time position. The role focuses on resolving customer disputes to secure payments, with root cause analysis and process improvements across finance and operations. Office-based with potential hybrid after probation.

Salary ranges between £25,000 and £28,000 per year, dependent on experience. Benefits include 25 days holiday, pension, free onsite parking, and more.

Qualifications

• Experience in credit control, billing or invoicing processes.
• Strong attention to detail and accuracy.
• Ability to meet customer service SLAs.

Responsibilities

• Dispute resolution: Resolve customer disputes to secure payment and coordinate with finance and operations teams.
• Root cause analysis: Identify how disputes arose and how to prevent recurrence.
• Process improvement: Review and improve processes to prevent future issues.
• Documentation: Produce clear work instructions and process docs.
• Reporting: Generate and analyse disputes-related reports.
• Compliance: Ensure activities comply with policies and regulations.

Skills

Credit control

Billing

Invoicing

Customer service

Dispute resolution

Job description

Chubb Fire & Security is seeking a Dispute Resolution Specialist in Blackburn (BB1 2PR) for a permanent, full-time position. The role focuses on resolving customer disputes to secure payments, with root cause analysis and process improvements across finance and operations. Office-based with potential hybrid after probation.

Salary ranges between £25,000 and £28,000 per year, dependent on experience. Benefits include 25 days holiday, pension, free onsite parking, and more.