Dispute Resolution & Billing Analyst (Hybrid Potential)

Chubb Fire & Security Group; Blackburn; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Pension (5% matched)

Free Onsite Parking

Cycle to Work Scheme

Life Assurance (4x basic salary)

Employee Referral Scheme £1000

Job summary

Chubb Fire & Security Group Blackburn is seeking a Dispute Resolution Specialist to join our finance admin team. You will resolve customer disputes by phone or email, analyse causes, and implement preventative actions to improve payment outcomes.

The role is 37.5 hours per week, office-based with potential for hybrid working after probation. We offer a competitive salary (£25k-£28k), 25 days holiday, pension, and a range of employee benefits.

Qualifications

• Role focuses on resolving customer disputes to facilitate payment.
• Analysis to identify root causes and prevent recurrence.
• Documentation and process refinement to standardize disputes handling.

Responsibilities

• Dispute resolution: resolve customer disputes via phone or email.
• Root cause analysis: identify how disputes could have been prevented.
• Process improvement: review and improve processes to prevent recurrence.
• Documentation: create and refine work instructions and processes.
• Reporting: generate and analyze disputes-related reports.
• Compliance: ensure activities comply with policies and regulations.

Skills

Dispute resolution

Root cause analysis

Process improvement

Documentation

Reporting

Compliance

Attention to Detail

Analytical thinking

Customer focus

Influencing

Team collaboration

Communication

Job description

Chubb Fire & Security Group Blackburn is seeking a Dispute Resolution Specialist to join our finance admin team. You will resolve customer disputes by phone or email, analyse causes, and implement preventative actions to improve payment outcomes.

The role is 37.5 hours per week, office-based with potential for hybrid working after probation. We offer a competitive salary (£25k-£28k), 25 days holiday, pension, and a range of employee benefits.