Billing & CRM SME — Application Support (Hybrid)

Affinity Water; Hatfield; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Annual leave rising with length of service

Double match pension scheme

Family benefits

Wellbeing Centre access

Discounts through Tap4Perks

Life Assurance

Job summary

A leading water supply company in Hatfield is seeking an Application Support Specialist to join their Retail team. The role involves being a Subject Matter Expert in billing and CRM systems, solving complex issues, and enhancing customer experience. Ideal candidates will have strong experience with HiAffinity and CRM integrations. This hybrid role offers a salary range of £50,000 - £60,000 and various employee benefits.

Qualifications

• Strong experience in the utilities sector is essential.
• Excellent analytical and problem-solving skills required.
• Capable of managing multiple priorities and high-quality timely delivery.

Responsibilities

• Act as the go-to expert for the HiAffinity billing system.
• Collaborate with various teams to meet business goals.
• Investigate and resolve complex technical issues.

Skills

Strong experience with HiAffinity

Hands-on knowledge of CRM integrations

Experience with Jira

Knowledge of data privacy laws

Familiarity with debt management

Tools

SQL

Agile methodologies

ITIL or ITSM tools

Job description

A leading water supply company in Hatfield is seeking an Application Support Specialist to join their Retail team. The role involves being a Subject Matter Expert in billing and CRM systems, solving complex issues, and enhancing customer experience. Ideal candidates will have strong experience with HiAffinity and CRM integrations. This hybrid role offers a salary range of £50,000 - £60,000 and various employee benefits.