Collections Specialist - Litigation

Evolution Money; Manchester; On-site; GBP 30,000 - 37,000; Full time

Job summary

Join a leading company in redefining financial inclusion as a Collections Specialist. You will support customers through challenging times, managing accounts and ensuring a high standard of service while also exploring flexible working options. If you have expertise in collections and a passion for customer service, consider this opportunity.

Benefits

25 days' annual leave + Bank Holidays

Your birthday off, every year!

Contributory pensions scheme, matched up to 5%

Long Service Awards

Cycle to work scheme

Life Assurance

Qualifications

• Experience in collections and litigation is essential.
• Proven ability to manage customer accounts effectively.
• Experience in handling vulnerable customers professionally.

Responsibilities

• Manage customer accounts that are 7 months+ in arrears.
• Deliver quality customer service and build relationships.
• Set up payment plans tailored to individual needs.

Skills

Collections experience in consumer credit

Collection litigation experience

Managing customer accounts

Identifying underlying causes of arrears

Dealing with vulnerable customers

Team spirit

Positive attitude

Job description

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This range is provided by Evolution Money. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Collections Specialist - Litigation

Company: Evolution Money

Location: Manchester City Centre

Job Type: Full-time

Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm

Friday – 9am to 4pm or 9am – 5pm

Occasional Saturday and month end additional hours as per business needs.

Location: Office based (Manchester City Centre)

Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4-day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.

About Us:

Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.

The Role:

Our Collections Teams excel at supporting our customers through difficult times. We are seeking a skilled Collections Specialist to ensure we meet our strategic goals, whilst acting in our customers best interests.

Responsibilities include:

• Managing a set of customer accounts that are 7 months + in arrears
• Delivering quality customer service
• Building an individual relationship with our customers
• Going through income and expenditures
• Setting up payment plans and offering tailored support were appropriate.
• Responsibly handling difficult calls and vulnerable customers

You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.

This role is for you if you have:

• Collections experience in consumer credit is essential.
• Collection litigation experience is essential.
• A track record in managing customer accounts.
• Proven ability in identifying the underlying cause of arrears.
• Experience of dealing with vulnerable customers.
• Team spirit and a positive attitude.

If you’re up for the challenge, then here’s what you’ll get back:

• Up to 25 days’ annual leave + Bank Holidays
• Your birthday off, every year!
• A contributory pensions scheme, matched up to 5%
• Long Service Awards
• Cycle to work scheme
• Life Assurance

Company Culture:

Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.

We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.

We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.

We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.

Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.

If you need any support with completing this application, please contact us and we will be happy to assist.

As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.

REF-222 235

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Finance

Referrals increase your chances of interviewing at Evolution Money by 2x

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