Collections Specialist

YouLend; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

YouLend, a prominent global fintech, seeks a Collections Specialist to enhance customer relations and maximize accounts receivable efficiency. The role requires compassion, strong communication skills, and at least 3 years' experience in debt recovery. Joining YouLend means becoming part of an award-winning workplace committed to diversity and excellence.

Benefits

Stock Options

Private Medical Insurance

Enhanced Maternity and Paternity Leave

Free Gym in Office Building

Subsidised Lunch

Monthly In-Office Masseuse

Team and Company Socials

Award-Winning Workplace Recognition

Qualifications

• Minimum 3 years' experience in collections/debt recovery.
• Strong understanding of insolvency and legal escalation.
• Demonstrated ability to manage high-value accounts.

Responsibilities

• Resolve issues related to non/under-paying customers.
• Negotiate effective payment solutions for merchants.
• Collaborate with internal teams for account strategies.

Skills

Communication

Negotiation

Problem Solving

Customer Relationship Management

Empathy

Education

Minimum of 3 years' experience within Credit Control/Collections/Debt Recovery

Job description

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This range is provided by YouLend. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Us

YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

To meet the growing demand for our technology and services, we are now seeking a Collections Specialist to join our collections department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.

Requirements

• To provide a first-class service relating to the resolution of any non/under-paying customers
• Case management of high value accounts in arrears across varying and unique circumstances
• Handling inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
• Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
• Work with a wide range of teams within the company to understand, strategize and implement the most appropriate course of action for each account
• Working closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
• Good insolvency understanding
• Strong understanding of legal escalation within Collections & Recoveries
• Ensuring compliance with all appropriate legislation regulatory body guidelines
• Empathy, forbearance and professionalism
• Strong communication skills, accuracy and confidence
• The ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
• Ability to manage complaint related matters, together with fostering a positive resolve
  
  
  

Essential:

• Minimum of 3 years' experience within Credit Control/Collections/Debt Recovery environment
  
  
  

Desirable Skills:

• Be highly reliable, organised and adaptable
• Have excellent attention to detail and confidence working with data
• Entrepreneurial mindset, with strong work ethic and can-do attitude
• YouLend is very much team orientated - being a team player is needed
  
  
  

Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2024 and 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace
• Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC
  
  
  

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality and dental with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle Club
  
  

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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