Collections Advisor

Evolution Money; Manchester; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading company in financial services seeks a Collections Advisor to manage customer accounts in arrears and provide quality support. You'll cultivate long-term relationships, offer payment solutions, and enhance financial wellbeing. This full-time position in Manchester includes a competitive salary and flexible working conditions.

Benefits

Up to 25 days annual leave plus bank holidays

Birthday off every year

Contributory pension scheme matched up to 5%

Long service awards

Cycle to work scheme

Life assurance

Qualifications

• At least 12 months continuous experience in consumer credit collections.
• A track record in managing customer accounts with vulnerable customers.
• Ability to identify underlying causes of arrears.

Responsibilities

• Manage customer accounts in arrears and deliver exceptional customer service.
• Set up payment plans and offer tailored support.
• Handle difficult calls responsibly while ensuring customer satisfaction.

Skills

Customer service

Relationship management

Problem solving

Empathy

Communication

Team spirit

Positive attitude

Education

12 months collections experience

Job description

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Join to apply for the Collections Advisor role at Evolution Money

This range is provided by Evolution Money. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Collections Advisor (Relationship Manager)

Basic Salary - £33,057 pa, plus bonus.

Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm

Friday – 9am to 4pm or 9am – 5pm

Occasional Saturday and month end additional hours as per business needs.

Location- Office based (Manchester City Centre)

Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4-day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.

About Us:

Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.

Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers best interests.

Responsibilities include:

• Managing a set of customer accounts that are in arrears
• Delivering quality customer service
• Building an individual relationship with our customers
• Going through income and expenditures
• Setting up payment plans and offering tailored support were appropriate.
• Responsibly handling difficult calls and vulnerable customers

You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.

This role is for you if you have:

• 12 months (continuous) collections experience in consumer credit.

Additional

• A track record in managing customer accounts.
• Proven ability in identifying the underlying cause of arrears.
• Experience of dealing with vulnerable customers.
• Team spirit and a positive attitude.

Here’s what you’ll get back:

• Up to 25 days’ annual leave + Bank Holidays
• Your birthday off, every year!
• A contributory pensions scheme, matched up to 5%
• Long Service Awards
• Cycle to work scheme
• Life Assurance

Company Culture:

Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.

We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.

We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.

We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.

Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it.

If you need any support with completing this application, please contact us and we will be happy to assist.

Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.

REF-222 234

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Finance

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