Collections Specialist

E.ON UK; Metropolitan Borough of Solihull; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

E.ON UK is seeking a Collections Specialist to resolve customer queries and manage credit control processes. This hybrid role involves working two days a week in Solihull while offering the opportunity for career development in a supportive environment, complete with award-winning benefits.

Benefits

26 days of holiday plus bank holidays

Generous pension scheme

Life cover

Access to flexible benefits

Development opportunities

Qualifications

• Demonstrable experience within credit control.
• Strong customer service experience via email and telephone.
• Ability to analyse complex information.

Responsibilities

• Investigate and resolve customer queries effectively.
• Report on specific processes and recommend improvements.
• Deliver training for staff on operational procedures.

Skills

Customer service

Organisational skills

Analytical skills

Tools

Microsoft Excel

Job description

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npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Right now, we're looking for a Collections Specialist to join our team. For this role, you will investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer to enable cash collection. This role offers the hybrid working approach, where you will be working in the office (Solihull) 2 days per week.

Here's what you'll be doing

• Report on the performance of specific processes and investigate process failures to recommend improvements.
• Take part in changing and implementing processes, perform testing, and create and maintain documentation to ensure department processes align with business and industry standards.
• Deliver formal or side by side training for staff on a range of operational procedures and best practice, to promote knowledge within the team and the wider business areas to improve operational efficiency.
• Evaluate training delivered to ensure it is consistent with departmental processes and procedures.
• Fully update systems after every call / email to ensure there is full history of contact with the customer and the debt and risk area is fully compliant.
• Support on various end-to-end processes to enhance team awareness and ensure tasks are handled correctly and professionally the first time.

What we need from you

• Demonstrable experience within credit control.
• Customer service experience via email and telephone.
• Strong organisational skills, with the ability to prioritise workloads.
• The ability to analyse complex information and propose possible solutions.
• Profiency in Microsoft Excel.

It would be great if you had

• Experience within the UK Energy Industry.

Here’s what you need to know

• Award-Winning Benefits: Our market-leading benefits package includes: 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
• Outstanding Employer Accolades: Awarded Best Place to Work for 16–34-year-olds and named as a Sunday Times Best Places to Work 2025 employer.
• Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
• Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.
• Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
• Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Utilities

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