Billing Analyst — Hybrid, 25 Days Leave & Growth

Helping Hands Home Care; Alcester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave + bank holidays

Company pension

Learning and development

Collaborative team environment

Career progression

Job summary

Helping Hands Home Care in Alcester is seeking a proactive Billing Analyst to join our Finance team. You will ensure customer accounts are set up correctly, verify charges, and resolve billing discrepancies while maintaining high data accuracy.

This 6-month fixed-term contract offers hybrid working, a supportive team, and opportunities to develop analytical skills within a growing home care organisation.

Qualifications

• Analytical and problem-solving capabilities.
• High attention to detail.
• Comfort with data and systems.
• Ability to investigate and make informed decisions.
• Strong communication and customer service skills.
• Professional and resilient when dealing with difficult situations.
• Willingness to challenge and seek improvements.

Responsibilities

• Managing customer accounts, including account set up and closure.
• Reviewing billing information and ensuring customers have been charged correctly.
• Investigating discrepancies and identifying root causes.
• Managing large volumes of data with a high level of accuracy.
• Resolving customer account and billing queries.
• Speaking with customers over the phone, including handling sensitive and sometimes challenging conversations.
• Working closely with internal teams to resolve complex issues.
• Identifying opportunities to improve processes and reduce errors.
• Supporting vulnerable customers with empathy and professionalism.

Skills

Analytical thinking

Attention to detail

Data fluency

Investigating and decision-making

Communication and customer service

Resilience and professionalism

Challenging status quo improvements

Job description

Helping Hands Home Care in Alcester is seeking a proactive Billing Analyst to join our Finance team. You will ensure customer accounts are set up correctly, verify charges, and resolve billing discrepancies while maintaining high data accuracy.

This 6-month fixed-term contract offers hybrid working, a supportive team, and opportunities to develop analytical skills within a growing home care organisation.