Billing Administrator

Pertemps Black Country Perms; West Midlands; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Subsidised canteen

On-site gym

25 days holiday + bank holidays

Job summary

Pertemps Black Country Perms is seeking a Tenant and Billing Administrator to support day-to-day administration of property, tenant and billing processes. The role involves maintaining records, processing lease changes, and generating invoices, with a 9-month fixed-term contract.

You will work closely with Property Management and Finance to ensure accuracy and timely processing while meeting deadlines and procedures.

Qualifications

• Good communication and ability to work with people at all levels.
• Capable of handling a varied workload and meeting tight deadlines.
• Strong attention to detail and organisational skills.
• Proficient with Microsoft Excel.
• Willing to learn and adapt.
• GCSEs in English and Maths.
• Experience in Sales Ledger, Lease Management, Property Administration or Contract Management is advantageous.

Responsibilities

• Maintain accurate property and tenant records on Horizon.
• Process lease renewals, assignments, licences, rent reviews, and data changes.
• Manage diary events to support billing and lease processes.
• Prepare documents for new properties, leases, renewals and amendments.
• Assist with residential leases and licences.
• Prepare completion statements for internal and external contacts.
• Calculate and raise charges per lease and deadlines.
• Generate invoices on annual, quarterly and monthly cycles.
• Process regular recharges (utilities, parking, Sunday trading, purchase ledger costs).
• Process insurance invoices and raise charges.
• Issue service charge budgets and reconciliations.
• Check rent rolls and records for errors.
• Follow company procedures and controls.
• Resolve tenant and colleague queries; escalate when needed.
• Collaborate with Property Management, Finance and others.
• Follow processes and suggest efficiency improvements.

Skills

Communication skills

Deadline management

Organisational skills

Willingness to learn

Education

GCSE English

GCSE Maths

Tools

Microsoft Excel

Job description

We are looking to recruit a Tenant and Billing Administrator to support the day-to-day administration of property, tenant and billing processes. The role involves maintaining accurate records, processing lease and tenancy changes, raising charges and invoices, and ensuring all work is completed accurately and within agreed deadlines.

This position is a 9-month fixed term contract.

The main duties are:

• Maintain accurate property and tenant records on the Horizon system.
• Process lease renewals, assignments, new licences, rent reviews and data amendments.
• Set up and manage diary events to support billing and lease processes.
• Prepare and process documentation for new properties, leases, renewals and amendments.
• Assist with preparing residential leases and licences.
• Prepare accurate completion statements for internal and external contacts.
• Calculate and raise charges in line with lease agreements and billing deadlines.
• Generate invoices on annual, quarterly and monthly billing cycles.
• Process regular recharges, including utilities, car parking, Sunday trading and purchase ledger costs.
• Process insurance invoices and raise the relevant charges.
• Issue service charge budgets, reconciliations and supporting documents.
• Check rent rolls, charges and system records, highlighting any errors or discrepancies.
• Ensure all changes and billing activities follow company procedures and controls.
• Deal with queries from tenants and colleagues, escalating more complex issues when needed.
• Work closely with Property Management, Finance and other departments to resolve queries and outstanding matters.
• Follow established processes and suggest ways to improve efficiency.

Skills and Experience

• Good communication skills and the ability to work with people at all levels.
• Able to manage a varied workload and work to tight deadlines.
• Good attention to detail and organisational skills.
• Confident using Microsoft Office, particularly Excel.
• A positive and flexible approach with a willingness to learn.
• GCSEs (or equivalent) in English and Maths.
• Experience in Sales Ledger, Lease Management, Property Administration or Contract Management would be an advantage.

This is a great opportunity to work for a highly respectful company, they have so many benefits, including a subsidised canteen and a gym on site! 25 days holiday plus bank holidays.

For the right person there is a possibility this role can lead to a permanent position.