Billing Administrator

Inpost; Liverpool City Region; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

InPost UK is seeking a Billing Administrator to join our Parcels Billing team in Liverpool. You will ensure timely client invoicing, support pricing accuracy and help onboarding new clients for billing setups.

You'll work in a fast-paced environment with cross-functional teams, handling queries and maintaining billing records across multiple systems. Strong Excel and Salesforce skills are advantageous, and a customer-focused approach is essential.

Qualifications

• Experience in a billing or administration role within a high-volume, fast-paced environment.
• Strong customer service focus and ability to handle queries from clients and colleagues.
• Good written and verbal communication skills and well organised under tight deadlines.
• Experience with billing processes and working with cross-functional teams.

Responsabilités

• Prepare and process weekly and monthly parcel and surcharge invoices for clients, plus any manual invoices needed outside the automated billing system.
• Review pricing error reports and correct issues within the weekly billing cycle.
• Investigate and resolve client billing queries quickly, checking weekly reports to ensure all revenue is captured and invoiced correctly.
• Support the audit and maintenance of rates and sales agreements in Salesforce.
• Join onboarding calls for new clients to ensure billing is set up correctly, and coordinate with other departments for accurate invoice uploads into client portals.
• Respond to invoicing queries from internal departments, external organisations and clients, escalating complex issues to your Team Lead as needed.
• Maintain accurate billing records and supporting documentation across Salesforce, iCorp, Swisspost and CODA.
• Build strong relationships with Commercial, Operations and Finance to resolve billing issues quickly and flag recurring or unusual issues to your Team Lead.
• Assist with billing projects and process improvements as required.

Connaissances

Billing experience

Customer service

Communication

Organisation

Attention to detail

Outils

Salesforce

Excel

Description du poste

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on - we're looking for a Billing Administrator to join our Parcels Billing team in Liverpool! Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and our transformative Send service, we're bringing freedom to anyone with a parcel. At InPost UK, we're building an unparalleled group of talent committed to reshaping the way parcels move and redefining eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain - a passionate bunch with high ambition. As a Billing Administrator, you'll keep client invoicing running on time across our Parcels operation. Working in a fast-paced billing environment, you'll help us get pricing right, capture every pound of revenue and get new clients set up smoothly.

• Prepare and process weekly and monthly parcel and surcharge invoices for clients, plus any manual invoices needed outside the automated billing system.
• Review pricing error reports and correct issues within the weekly billing cycle.
• Investigate and resolve client billing queries quickly, checking weekly reports to make sure all revenue is captured and invoiced correctly.
• Support the audit and maintenance of rates and sales agreements in Salesforce.
• Join onboarding calls for new clients to make sure billing is set up correctly, and work with other departments to make sure invoices upload correctly into client portals.
• Respond to invoicing queries from internal departments, external organisations and clients, escalating complex issues to your Team Lead where needed.
• Keep accurate billing records and supporting documentation across Salesforce, iCorp, Swisspost and CODA.
• Build strong working relationships with colleagues across Commercial, Operations and Finance to resolve billing issues quickly, and flag recurring or unusual issues to your Team Lead to help us improve.
• Support billing projects and process improvements when required.
  We're looking for people who are ready for a fast-paced environment, get their kicks out of problem solving and can balance getting today's stuff done while building for the future. We want people with drive and natural curiosity who want to do things differently, and do them brilliantly.
• Experience in a billing or administration role within a high-volume, fast-paced environment.
• Billing experience within a commercial organisation is desirable.
• Proficient IT skills, particularly Excel. Working knowledge of Salesforce is an advantage.
• A strong customer service focus, and comfort handling queries from clients and colleagues.
• Good written and verbal communication skills.
• Well organised, able to manage your own workload to tight deadlines.
• The ability to stay professional and calm under pressure in a fast-changing operational environment.
  At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!